Service Engineer

Clearwater People Solutions; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Service Engineer to support and maintain security systems, access control, and CCTV across the London and South East area. The role involves fieldwork, where the engineer will respond to service calls, perform scheduled maintenance, and liaise with clients and suppliers for optimal service delivery. Candidates must have experience with electronic security systems and a valid driver's license. An understanding of Smart Building environments is a plus.

Qualifications

• Experience servicing and maintaining electronic security systems and IT/network infrastructure.
• Familiarity with using manufacturer remote diagnostics for support.
• Proven ability in fault diagnosis and network diagnostics.

Responsibilities

• Respond to service calls and perform maintenance within SLA targets.
• Diagnose and resolve faults in security systems and network infrastructure.
• Liaise with client site management and IT teams during service activities.
• Engage with suppliers and hardware vendors for parts and technical support.
• Maintain documentation for services and maintenance activities.

Skills

Fault-finding skills

Problem-solving skills

Knowledge of IP-based systems

Experience with Smart Buildings

Job description

Our client is currently recruiting for a Service Engineer with experience of maintaining and supporting Security Systems, Access Control and CCTV to cover the London and South East area.

This will be a field-based role and the Service Engineer must be able to drive.

Key Responsibilities for the Service Engineer

• Respond to reactive service calls and carry out planned maintenance across client sites, ensuring timely resolution of issues within SLA targets.
• Diagnose and resolve faults in security systems (e.g., CCTV, access control) and network infrastructure, maintaining optimal system performance.
• Liaise directly with client stakeholders, including site management and IT teams, to coordinate service activities and ensure minimal disruption to building operations.
• Engage with third-party suppliers and hardware vendors to expedite parts replacement, technical support, and issue resolution.
• Maintain accurate service documentation, including fault reports, maintenance logs, and system updates.

Key Experience for the Service Engineer

• Proven experience in servicing and maintaining electronic security systems and IT/network infrastructure.
• Experience working in Smart Building environments or with Building Management Systems (BMS).
• Strong fault-finding and problem-solving skills.
• Knowledge of and experience using manufacturer remote diagnostics portals to support fault diagnosis, system monitoring, and remote troubleshooting.
• Familiarity with IP-based systems and network diagnostics.

Drivers license

Please apply as directed