Customer Service Advisor — Flexible Hours & Growth

Yorkshire Building Society; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

A prominent financial services organization in Liverpool is seeking a Customer Service Advisor to enhance member experiences in their Branch Network. This role focuses on building meaningful relationships without the pressure of sales targets and encourages participation in community events. Ideal candidates should have a passion for customer service and a willingness to learn. The position offers flexible working options, a supportive environment for personal development, and various benefits including a robust pension plan and healthcare options.

Benefits

25 days holiday plus Bank Holidays

Bonus of up to 15%

Pension contribution of up to 11%

Access to healthcare benefits

Discounts via benefits portal

Qualifications

• No financial services background required; mindset and values are essential.
• Eager to learn and develop through training opportunities.

Responsibilities

• Build relationships with members to help with their goals.
• Support members through various channels without sales pressure.
• Engage in community events and volunteering opportunities.

Skills

Customer service mindset

Empathy and emotional intelligence

Adaptability to dynamic environments

Strong relationship building

Digital proficiency

Job description

A prominent financial services organization in Liverpool is seeking a Customer Service Advisor to enhance member experiences in their Branch Network. This role focuses on building meaningful relationships without the pressure of sales targets and encourages participation in community events. Ideal candidates should have a passion for customer service and a willingness to learn. The position offers flexible working options, a supportive environment for personal development, and various benefits including a robust pension plan and healthcare options.