Aftersales Service Advisor - Hedge End

Amour Recruitment; England; On-site; GBP 22,000 - 32,000; Full time

Job summary

A recruitment agency is looking for a Permanent Aftersales Service Advisor in Hedge End, Southampton. In this role, you will guide customers through their aftersales journey, ensuring a smooth and personalised experience. Responsibilities include managing appointments, providing advice on services and repairs, and fostering customer loyalty. Ideal candidates will have outbound customer service experience, excellent communication skills, and a proactive attitude. Salary ranges from £22,000 to £32,000 OTE.

Qualifications

• Proven experience as an Outbound Customer Service Advisor or similar role.
• Ability to handle multiple customer enquiries efficiently and professionally.
• Knowledge of automotive services and aftersales processes is desirable.

Responsibilities

• Manage customer appointments.
• Provide expert advice on services and repairs.
• Maintain excellent relationships to foster customer loyalty.

Skills

Excellent communication and interpersonal skills

Strong organisational skills

Positive, proactive attitude

Job description

Amour Recruitment pleased to be recruiting for a Permanent Aftersales Service Advisor on behalf our client based in Hedge End, Southampton.

In this pivotal role, you will be the friendly voice guiding customers through their aftersales journey, ensuring their experience is smooth, informative, and personalised.

This position offers a chance to utilise your customer service expertise in a dynamic environment where professionalism and warmth are valued at the highest standard.

Responsibilities:

• Managing customer appointments
• providing expert advice on services and repairs
• Maintaining excellent relationships to foster customer loyalty

Requirements:

• Proven experience as an Outbound Customer Service Advisor or in a similar role within the Office & Professional sector
• Excellent communication and interpersonal skills
• Strong organisational skills with a keen attention to detail
• Ability to handle multiple customer enquiries efficiently and professionally
• Knowledge of automotive services and aftersales processes is desirable but not essential
• A positive, proactive attitude with the ability to build rapport quickly

Hours: Monday to Friday 8:00 - 17:00

Salary: £22,000 (Basic), £25,600 (Guaranteed) OTE up to £32,000

If you feel this role aligns with your experience and career aspirations, we invite you to apply now.