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Customer Service Advisor
Job summary
A staffing agency in Liverpool seeks a Customer Service Advisor for immediate start. Responsibilities include handling customer inquiries through various channels, providing solutions, and supporting vulnerable residents. Ideal candidates will possess excellent communication skills and a proactive approach. This temporary role offers 28 days of holiday, discounts, and full training.
Benefits
Qualifications
- Previous customer service experience is desirable but not essential.
- Ability to prioritise tasks effectively.
Responsibilities
- Handle service enquiries via phone, text, email, and web.
- Provide accurate advice and solutions with empathy and professionalism.
- Process repairs, maintenance, and housing-related requests.
- Manage sensitive issues, including ASB reports and emergencies.
- Support elderly and vulnerable residents to maintain independence.
Skills
Customer Service Advisor - Immediate Start Available!
- Location: Liverpool (L24 8RF)
- Pay: £14.75 per hour
- Contract Type: Temporary ongoing PAYE contract (minimum 6 months, with potential to extend)
- Hours: 35 hours per week | Monday to Friday | Shifts between 8am - 6pm
Are you passionate about helping others and providing excellent service? Do you enjoy working in a fast-paced, people-focused environment? If so, this could be the perfect opportunity for you!
We're looking for a Customer Service Advisor to join a friendly and supportive team in Liverpool, delivering high-quality housing and telecare services to customers through multiple channels.
- Handle service enquiries via phone, text, email, and web
- Provide accurate advice and solutions with empathy and professionalism
- Process repairs, maintenance, and housing-related requests
- Manage sensitive issues, including ASB reports and emergencies
- Support elderly and vulnerable residents to maintain independence
- Excellent communication skills (written and verbal)
- A proactive, solution-focused approach
- Strong organisational and problem-solving abilities
- Previous customer service experience (desirable but not essential)
- Ability to remain calm under pressure and prioritise tasks effectively
- 28 days holiday (via Adecco)
- Access to discounts on shopping, eyecare, and lifestyle perks
- Free parking and excellent transport links
- Welcoming and inclusive work environment
- Full training and potential for longer-term opportunities
This is a fantastic opportunity to start immediately and make a real impact from day one. If you're reliable, enthusiastic, and ready to hit the ground running, we'd love to hear from you!
Apply now and take the next step in your career!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Posted: Sep 29 2025 | Closes: Oct 30 2025 | Sector: Administration | Contract: Temporary | Hours: Full Time
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.