Sales & Customer Service Advisor

NMS Recruit Ltd; Aberystwyth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Sales & Customer Services Advisor in Wrexham. The role involves handling account queries, providing sales support, and ensuring customer satisfaction. The ideal candidate should have at least 2 years of experience in customer service and strong communication skills. This position offers a competitive salary, hybrid working, and opportunities for career growth.

Benefits

£25,000 basic salary

25 days holiday, rising to 30 days

Up to 7% pension contributions

Private medical insurance after probation

Qualifications

• Minimum 2 years' experience in a customer service role.
• Proven experience in sales, customer service, and customer retention.
• Excellent telephone manner with strong verbal and written communication skills.

Responsibilities

• Be the first point of contact for business customers.
• Provide sales support and help onboard new accounts.
• Support customer retention by resolving issues efficiently.

Skills

Customer service

Sales experience

Communication skills

Problem-solving

Active listening

Job description

Overview

Sales & Customer Services Advisor - Wrexham

Are you a people person with a passion for delivering excellent customer service and driving sales? After a very exciting takeover, our client is rapidly expanding and looking for a team of motivated Sales & Customer Services Advisors to join their dynamic team, supporting their business customers and helping them grow.

Responsibilities

• Be the first point of contact for business customers, handling account-related queries with professionalism.
• Provide sales support and help onboard new accounts seamlessly.
• Reactivate dormant accounts through proactive outbound calling.
• Build and maintain strong relationships with prospects to generate new business opportunities.
• Identify opportunities to promote products and services to existing customers.
• Support customer retention by resolving issues efficiently and ensuring customer satisfaction.
• Conduct follow-up calls to maintain engagement and encourage loyalty.
• Develop a thorough understanding of our products and services to provide accurate information.
• Maintain accurate and up-to-date records of all customer interactions and activities.
• Share ideas, collaborate, and support colleagues in achieving team goals.
• Ensure compliance with regulatory requirements.
• Assist with administrative tasks as needed.

What We Offer

• £25,000 basic
• 25 days holidays rising to 30 days over time, hybrid working, up to 7% pension match contributions, private medical insurance after probation.
• Hours of work: Monday to Friday 8.30am-5.00pm (1 hour lunch break)
• A supportive team environment where your ideas are valued.
• Opportunities to grow and develop your career.
• A role where you can make a real impact on customer satisfaction and business success.

Skills & Experience Required

• Minimum 2 years' experience in a customer service role.
• Background in the Financial Services industry is desirable, but not essential.
• Proven experience in sales, customer service, and customer retention.
• Excellent telephone manner with strong verbal and written communication skills.
• Active listening and effective problem-solving abilities.
• Ability to identify customer needs and recommend tailored solutions.
• Proactive, persuasive, and resilient approach to customer engagement.
• Flexible and adaptable attitude towards change.

If you are enthusiastic, driven, and enjoy building lasting customer relationships, we would love to hear from you!

Apply today to be considered for this great opportunity - if you do not hear from us within 5 working days, please assume you have not been successful.

Important Information

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.