Customer Service Advisor

Adecco; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency in Liverpool seeks a Customer Service Advisor for immediate start. Responsibilities include handling customer inquiries through various channels, providing solutions, and supporting vulnerable residents. Ideal candidates will possess excellent communication skills and a proactive approach. This temporary role offers 28 days of holiday, discounts, and full training.

Benefits

28 days holiday

Access to discounts on shopping and lifestyle perks

Free parking

Welcoming work environment

Full training

Qualifications

• Previous customer service experience is desirable but not essential.
• Ability to prioritise tasks effectively.

Responsibilities

• Handle service enquiries via phone, text, email, and web.
• Provide accurate advice and solutions with empathy and professionalism.
• Process repairs, maintenance, and housing-related requests.
• Manage sensitive issues, including ASB reports and emergencies.
• Support elderly and vulnerable residents to maintain independence.

Skills

Excellent communication skills

Proactive, solution-focused approach

Strong organisational and problem-solving abilities

Calm under pressure

Job description

Overview

Customer Service Advisor - Immediate Start Available!

• Location: Liverpool (L24 8RF)
• Pay: £14.75 per hour
• Contract Type: Temporary ongoing PAYE contract (minimum 6 months, with potential to extend)
• Hours: 35 hours per week | Monday to Friday | Shifts between 8am - 6pm

Are you passionate about helping others and providing excellent service? Do you enjoy working in a fast-paced, people-focused environment? If so, this could be the perfect opportunity for you!

We're looking for a Customer Service Advisor to join a friendly and supportive team in Liverpool, delivering high-quality housing and telecare services to customers through multiple channels.

Responsibilities

• Handle service enquiries via phone, text, email, and web
• Provide accurate advice and solutions with empathy and professionalism
• Process repairs, maintenance, and housing-related requests
• Manage sensitive issues, including ASB reports and emergencies
• Support elderly and vulnerable residents to maintain independence

What We're Looking For

• Excellent communication skills (written and verbal)
• A proactive, solution-focused approach
• Strong organisational and problem-solving abilities
• Previous customer service experience (desirable but not essential)
• Ability to remain calm under pressure and prioritise tasks effectively

What You'll Get

• 28 days holiday (via Adecco)
• Access to discounts on shopping, eyecare, and lifestyle perks
• Free parking and excellent transport links
• Welcoming and inclusive work environment
• Full training and potential for longer-term opportunities

This is a fantastic opportunity to start immediately and make a real impact from day one. If you're reliable, enthusiastic, and ready to hit the ground running, we'd love to hear from you!

Apply now and take the next step in your career!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Posted: Sep 29 2025 | Closes: Oct 30 2025 | Sector: Administration | Contract: Temporary | Hours: Full Time

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