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Connect with headhunters to apply for similar jobsTrainee Customer Service Advisor
Job summary
A local recruitment agency is seeking a Trainee Customer Service Advisor in Eastbourne. This role does not require prior automotive experience, as full training will be provided. Key responsibilities include ensuring customers are informed about service and repair needs, advising on repair costs, and maintaining customer records. Ideal candidates will have a passion for the motor trade, strong organizational skills, and a background in customer service. A full driving license is required for this position.
Qualifications
- Previous experience within Customer Service is essential.
- Enthusiastic and passionate about the motor trade.
- Full driving licence.
Responsibilities
- Ensure customers are aware of service and repair work required.
- Advise on estimated costs of repairs.
- Sell additional products as appropriate.
- Advise on timescales and collection arrangements.
- Produce job cards on in-house systems.
- Update customer and vehicle records.
- Document warranty work.
- Prepare and complete invoices.
Skills
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Eastbourne, United Kingdom
Other
Yes
2afbeb950628
8
12.08.2025
Job Description
We are working on an exciting new role with a Main Car Dealership in the Eastbourne area of East Sussex.
My client is actively looking for a Trainee Customer Service Advisor to join their friendly and busy team.
No automotive experience is necessary – this is a great role for someone who wants to start in the motor trade. Full training will be provided, but strong organisational skills, a friendly manner, and a solid customer service background are essential.
Job Role – Motor Vehicle Customer Service Advisor
Salary – Minimum Wage + bonus
Trainee Customer Service Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advising on estimated costs of repairs and work to be undertaken
- Selling additional products as appropriate to customers’ needs
- Advising on timescales and collection arrangements
- Producing job cards on in-house computer systems
- Updating customer and vehicle records
- Documenting all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Requirements for the Trainee Customer Service Advisor position:
- Previous experience within Customer Service is essential
- Enthusiastic and passionate about the motor trade
- Full driving licence
As a Trainee Customer Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and the public.
My client is looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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