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Customer Services Executive
Job summary
An established contracts and business development organization in Corby is seeking a Customer Service Executive. This position involves supporting sales and managing customer communications while maintaining accurate data in the CRM system. The ideal candidate should have strong communication skills, be well-organized, and have experience with CRM systems. This role offers competitive salary and benefits, including 25 days annual leave and life assurance.
Benefits
Qualifications
- Strong team player with the ability to work independently.
- Experience inputting and managing data within a CRM system.
- Excellent communication and customer service skills.
Responsibilities
- Support sales team with administration tasks.
- Produce annual contract service reports using CRM data.
- Maintain accurate contract and customer data.
Skills
Tools
Location: Corby, Northamptonshire
Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)
Salary: £29,000
We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.
You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.
- Supporting the sales team with sales and marketing administration
- Producing annual contract service reports using CRM data
- Monitoring contracted service levels and assisting with service statistics reporting
- Maintaining accurate contract and customer data within the CRM system
- Reconciling CRM contract data with the Finance Manager to ensure accurate billing
- Preparing and issuing contract quotes, renewals, and repair/replacement quotations
- Managing customer communications and contract告changes
- Supporting NHS Supply Chain quotations
- Assisting with marketing projects as required
- Generating purchase orders and completing sales/marketing tasks within agreed timescales
- Working closely with the Technical Manager to enhance customer experience
- Supporting and promoting the company’s core values
- Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
- Promoting health, safety, and environmental best practices
- Completing ad hoc duties as required
Essential:
- Strong team player with the ability to work independently
- Experience inputting and managing data within a CRM systemscalar canto>"
- Excellent communication and customer service skills
- Well organised with a methodical approach
- Ability to work under pressure
Desirable:
- Salary sacrifice pension scheme (4%dern&ad funding)
- 25 days annual leave plus bank holidays
- Life assurance (4x annual salary – from day one)
- Health cash plan & Employee Assistance Programme (post-probation)
- On-site parking
- Free tea and coffee
Please apply today for immediate consideration to angela.bailey@irweb.co.uk or call me on 07531 651 351.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.