Reservationist

Thwaites; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality company in Leeds is looking for a Reservations Coordinator to facilitate guest interactions through phone and online systems. The ideal candidate will excel in customer service, showcasing skills in communication and organization. You'll manage reservations and help achieve sales goals, all while providing a supportive experience. Full training is available, making this a great opportunity for those looking to grow in a dynamic hospitality environment.

Benefits

Competitive salary, negotiable depending on experience

Wage access up to 40% as you earn

28 days annual leave

Health cash plan

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging and supportive work environment

Qualifications

• Experience in a similar role is advantageous, but full training will be provided.
• Calm under pressure with an excellent telephone manner.

Responsibilities

• Communicate with potential and repeat guests daily.
• Assist with reservations and contribute to sales goals.
• Showcase facilities and ensure optimal guest experiences.

Skills

Customer service excellence

Communication skills

Multi-tasking

Attention to detail

IT proficiency

Job description

As a Reservations Coordinator you are the first point of contact for guests before they even arrive

You will help to manage our busy reservations office and ensure everything is in place to make sure the guest’s experience is the best it can be.

Your day to day;

• Spending most of your day communicating with potential and repeat guests
• Using the telephone and online booking systems to seamlessly meet the guests needs
• Providing the best possible customer service to all of our guests, be it business or pleasure
• Making and assisting with reservations
• Contributing towards sales for bedroom occupancy targets
• Using your knowledge to showcase the facilities offered at your site

Who are we looking for?

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

As Reservations Coordinator, you will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave
• Health cash plan
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment