Client Experience Host

WATCHES OF SWITZERLAND; Gateshead; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading luxury retail group in the United Kingdom is looking for a part-time Client Experience Host. The successful candidate will support sales consultants and ensure an exceptional experience for all clients in store. The role requires strong communication skills and experience in hospitality or luxury retail. Enjoy benefits like a generous discount scheme, holiday purchase, and access to wellness tools. This hands-on position is ideal for individuals who are passionate about luxury retail and client relationships.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Exceptional communication and interpersonal skills are a must.
• Experience within the hospitality or luxury retail sector is required.
• Strong ability to build rapport and relationships with clients is essential.

Responsibilities

• Support the Sales Consultants to ensure clients receive exceptional experience.
• Engage with clients to create a personal and luxury shopping experience.
• Carry out various administrative duties in the back office when required.

Skills

Exceptional communication and interpersonal skills

Experience within hospitality or luxury retail

Ability to build rapport with clients

Excellent organisational skills

Job description

Job Description

Client Experience Host - Part Time (20hrs per week)

Do you see yourself growing and developing your career in luxury retail?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands‑on role involving a variety of tasks, including spending a lot of time on the shop floor and carrying out many administrative duties in the back office.

You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores to create a personal and luxury experience that goes above and beyond expectations.

About You

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long‑lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience of working within a high performing team.
• Excellent organisational skills.

About Us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stock sandwiches starts. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We’re the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e‑commerce websites!

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

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Our Commitment to Diversity

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.