Reservations & Guest Experience Specialist

Thwaites; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality company in Leeds is looking for a Reservations Coordinator to facilitate guest interactions through phone and online systems. The ideal candidate will excel in customer service, showcasing skills in communication and organization. You'll manage reservations and help achieve sales goals, all while providing a supportive experience. Full training is available, making this a great opportunity for those looking to grow in a dynamic hospitality environment.

Benefits

Competitive salary, negotiable depending on experience

Wage access up to 40% as you earn

28 days annual leave

Health cash plan

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging and supportive work environment

Qualifications

• Experience in a similar role is advantageous, but full training will be provided.
• Calm under pressure with an excellent telephone manner.

Responsibilities

• Communicate with potential and repeat guests daily.
• Assist with reservations and contribute to sales goals.
• Showcase facilities and ensure optimal guest experiences.

Skills

Customer service excellence

Communication skills

Multi-tasking

Attention to detail

IT proficiency

Job description

A prominent hospitality company in Leeds is looking for a Reservations Coordinator to facilitate guest interactions through phone and online systems. The ideal candidate will excel in customer service, showcasing skills in communication and organization. You'll manage reservations and help achieve sales goals, all while providing a supportive experience. Full training is available, making this a great opportunity for those looking to grow in a dynamic hospitality environment.