Floor Leader & Customer Experience Coach

ABERCROMBIE AND FITCH; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global retail brand is seeking a Key Lead to ensure a quality in-store experience for customers. This role acts as a Floor Supervisor, guiding Brand Reps and Stock Associates to effectively run store operations. Candidates should have retail experience and a high school diploma preferred. The position requires strong interpersonal skills and flexibility in work hours, especially on weekends and holidays. The company offers a quarterly bonus, discounts, and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Opportunity to Become a Brand Affiliate

Training and Development

Qualifications

• Retail experience of at least 1 year preferred.
• Ability to effectively communicate and interact with customers.
• Knowledge of fashion trends is a plus.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor and provide guidance to staff.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility & Stress Tolerance

Multi-Tasking

Work Ethic

Proactive Thinking

Education

High School Diploma/ G.E.D. equivalent

Job description

A global retail brand is seeking a Key Lead to ensure a quality in-store experience for customers. This role acts as a Floor Supervisor, guiding Brand Reps and Stock Associates to effectively run store operations. Candidates should have retail experience and a high school diploma preferred. The position requires strong interpersonal skills and flexibility in work hours, especially on weekends and holidays. The company offers a quarterly bonus, discounts, and opportunities for career advancement.