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Reed
Customer Service Agent
Job summary
A leading UK organisation is seeking a Customer Support Agent for an 8-week contract working from home. You'll be responsible for providing high-quality patient support across telephone, email, and live chat, while managing appointments and sensitive data. Ideal candidates will have prior experience in customer service and excellent communication skills. The role offers £13.19 per hour.
Qualifications
- Previous experience as a Customer Service Agent or Advisor.
- Ability to handle sensitive conversations with empathy.
- Confident with computer systems and managing confidential data.
Responsibilities
- Provide telephone, email, and live chat support.
- Handle inbound queries with empathy and professionalism.
- Book clinical appointments and manage patient journeys.
Skills
Tools
We are currently recruiting on behalf of a leading UK organisation for Customer Support Agents. This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm and will be expected to undergo a DBS Check.
- As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
- Handling inbound queries with empathy and professionalism
- Booking clinical appointments and managing patient journeys
- Accurately updating and maintaining patient records (using Salesforce)
- Escalating any safeguarding or service issues as required
- Working collaboratively within a close-knit and supportive team
- Previous experience working as a Customer Service Agent or Customer Service Advisor
- Professional, empathetic and organised
- Ability to handle sensitive conversations with empathy
- Confident with computer systems and managing confidential data
- Excellent communication and organisational skills
If you would like to hear more about this Customer Service Agent role please apply today
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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