Zendesk Configuration Specialist

Access Computer Consulting; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading tech consulting firm is seeking a Zendesk Configuration Specialist to work remotely with occasional travel to Holland. The ideal candidate will have hands-on experience with Zendesk configuration to enhance customer support workflows. Responsibilities include designing and implementing the Zendesk support platform, customizing workflows, and collaborating with various teams. This role promotes a seamless customer experience and requires solid integration skills with platforms like Salesforce and Jira.

Qualifications

• Hands-on experience configuring Zendesk to optimise customer support workflows.
• Solid understanding of Zendesk Support and products like Guide and Chat.
• Ability to work remotely with occasional travel.

Responsibilities

• Design, implement, and maintain the Zendesk support platform.
• Configure Zendesk Support, Guide, Chat, Talk, and other modules.
• Customize workflows using triggers, automations, macros, and SLAs.

Skills

Zendesk configuration

API integration

Collaboration

Tools

Salesforce

Jira

Slack

Job description

Overview

You are recruiting for a Zendesk Configuration Specialist to work remotely with occasional travel to Holland.

Responsibilities

• Design, implement, and maintain the Zendesk support platform.
• Configure and maintain Zendesk Support, Guide, Chat, Talk, and other Zendesk modules.
• Customize workflows using triggers, automations, macros, views, and SLAs.
• Implement and manage Zendesk apps, integrations (e.g., Salesforce, Jira, Slack), and APIs.
• Collaborate with support, product, and IT teams to ensure Zendesk is aligned with business goals and scalable for growth.

Qualifications

• Hands-on experience configuring Zendesk to optimise customer support workflows, improve agent efficiency, and deliver a seamless customer experience.
• Solid experience configuring and managing Zendesk, with a deep understanding of Zendesk Support and other products (Guide, Chat, etc.).
• Ability to work remotely with occasional travel to Holland; strong collaboration with support, product, and IT teams.

Please apply ASAP to find out more