Tenancy Specialist / Anti-Social Behavioural Officer

Reed; Coventry; Remote; GBP 40,000 - 60,000; Part time

Job summary

A recruitment consultancy is seeking qualified Tenancy Specialists to provide expert guidance on tenancy fraud and handle complex case management. This temporary role offers a competitive hourly rate, fully remote work with required travel, and the potential for permanent positions based on performance. Ideal candidates will have a strong understanding of tenancy-related legislation and proven experience in investigatory roles.

Benefits

Competitive hourly rate

Flexible working hours

Professional development opportunities

Qualifications

• An understanding of Anti-Social Behaviour (ASB) and tenancy fraud.
• Experience in investigating and managing complex cases.
• Strong judgement and decision-making abilities.

Responsibilities

• Manage tenancy fraud and ASB investigations.
• Prepare legal files and represent the organisation in court.
• Collaborate with agencies to manage cases effectively.

Skills

Understanding of ASB and tenancy fraud

Knowledge of relevant legislation

Investigative interviewing experience

Investigative and problem-solving skills

Effective communication skills

Ability to manage cases successfully

Job description

Overview

Tenancy Specialist

• Hourly Rate: £17.82 to £18.76 (dependonton location)
• Location: Fully-remote (with required travel and training inNorwich and the Midlands)
• Job Type: Temporary (2 roles until end of November 2025, 4roles until March 2026, with potential for permanent positions)

We are seeking three Tenancy Specialists to provide expert guidance and handle cases involving Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse, and legal actions for tenancy enforcement. This role is ideal for individuals who are adept at managing complex cases and working collaboratively with field-based teams to ensure effective resolutions.

Day-to-day of the role

• Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations.
• Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions.
• Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and provide support for victims.
• Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.
• Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required.
• Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews.
• Liaise with the Police and other partners to gather evidence for fraud and/or criminal proceedings, which may include interviews at police stations or participation in surveillance operations.
• Collaborate with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation services, solicitors, or support services to ensure a coordinated response.

Required Skills & Qualifications

• An excellent understanding of ASB and/or tenancy fraud.
• Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair.
• Proven experience in investigative interviewing, ideally for fraud and/or ASB.
• Excellent investigative, intelligence gathering, and problem-solving skills.
• Positive mindset focused on solutions, with the ability to weigh up different views, exercise good judgement, and make decisions.
• Confidence to challenge in a positive and constructive manner.
• Resilience and adaptability.
• Excellent communication skills, able to adapt approach to the audience.
• Ability to develop effective working relationships with colleagues across the organisation and external agencies.
• Proven track record of successful case management with positive outcomes.
• Ability to travel across the region and work early mornings or evenings if required to support investigation work.

Benefits

• Competitive hourly rate.
• Flexible working hours and fully-remote work setup.
• Opportunities for role to become permanent based on performance.
• Extensive training and professional development opportunities.

To apply for the Tenancy Specialist position, please apply online or contact Isobelle, Maxine or Andrea at Reed, Norwich.