Customer Service Agent

Meridian Business Support; Salisbury; Remote; GBP 10,000 - 40,000; Full time

Job summary

A leading UK organisation is seeking a Customer Support Agent for an 8-week contract working from home. You'll be responsible for providing high-quality patient support across telephone, email, and live chat, while managing appointments and sensitive data. Ideal candidates will have prior experience in customer service and excellent communication skills. The role offers £13.19 per hour.

Qualifications

• Previous experience as a Customer Service Agent or Advisor.
• Ability to handle sensitive conversations with empathy.
• Confident with computer systems and managing confidential data.

Responsibilities

• Provide telephone, email, and live chat support.
• Handle inbound queries with empathy and professionalism.
• Book clinical appointments and manage patient journeys.

Skills

Customer Service

Empathy

Organizational Skills

Communication

Tools

Salesforce

Job description

Overview

We are currently recruiting on behalf of a leading UK organisation for Customer Support Agents. This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm and will be expected to undergo a DBS Check.

Responsibilities

• As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
• Handling inbound queries with empathy and professionalism
• Booking clinical appointments and managing patient journeys
• Accurately updating and maintaining patient records (using Salesforce)
• Escalating any safeguarding or service issues as required
• Working collaboratively within a close-knit and supportive team

Qualifications / Skills

• Previous experience working as a Customer Service Agent or Customer Service Advisor
• Professional, empathetic and organised
• Ability to handle sensitive conversations with empathy
• Confident with computer systems and managing confidential data
• Excellent communication and organisational skills

How to apply

If you would like to hear more about this Customer Service Agent role please apply today