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UK Account Manager
Job summary
A logistics network company in the UK is looking for a UK Account Manager to manage and develop a portfolio of customer accounts. You will build strong relationships, conduct business reviews, and support growth opportunities within the logistics and supply chain sector. This role offers flexibility in a remote-first environment and a competitive salary. The ideal candidate will have experience in a commercial role, strong communication skills, and be proactive in understanding customer needs.
Benefits
Qualifications
- Experience in Account Management, Customer Success or a commercial role within logistics, supply chain, warehousing, or related industries.
- Strong relationship-building and communication skills across all stakeholder levels.
- Organised and capable of managing multiple accounts and priorities.
Responsibilities
- Act as the main point of contact for UK customers and occasionally European accounts.
- Conduct regular Business Reviews to provide performance insights and service updates.
- Identify new opportunities and efficiencies to grow within existing accounts.
Skills
Tools
**Job Summary:** The UK Account Manager at Depot Connect will be responsible for managing and developing a portfolio of customer accounts across the UK with occasional support for European accounts. This role will involve building strong relationships with customers and stakeholders driving commercial growth providing operational coordination and ensuring high-quality customer service delivery.
- Act as the main point of contact for a defined portfolio of UK customers with occasional support for European accounts.
- Build strong trusted relationships with customers and stakeholders across the Depot Connect network.
- Conduct regular Business Reviews (QBRs/MYBRs) to provide performance insights service updates and improvement opportunities.
- Meet with customers virtually and in person to understand their operational needs and goals.
- Identify new opportunities efficiencies and value-add solutions to grow wallet share within existing accounts.
- Explore innovative ways to generate new business and deliver enhanced value to customers.
- Assist in creating tailored proposals commercial documents and solution presentations.
- Maintain accurate customer information activities opportunities and forecasts in Salesforce.
- Provide regular reporting pipeline updates and customer insights to support commercial decision-making.
- Prepare presentations meeting packs proposals and follow-up documentation.
- Support operational tasks to ensure smooth account operations and effective customer communication.
- Assist the VP of Commercial with customer insights project coordination and strategic initiatives.
- Experience in Account Management Customer Success or a commercial role within logistics supply chain warehousing 3PL/4PL or related industries.
- Strong relationship-building and communication skills across all stakeholder levels.
- Organised, detail-focused and capable of managing multiple accounts and priorities.
- Proficient in presenting running business reviews and developing customer proposals.
- Familiarity with Salesforce pipeline management and reporting.
- Commercially minded, proactive and able to identify growth opportunities.
- Will travel across the UK and occasionally Europe.
- A remote-first role with flexibility and autonomy.
- Key role in a growing innovative logistics network.
- Collaborative and supportive team culture.
- Competitive salary benefits package and potential bonuses.
Required Experience: Manager
Key Skills: Business Development, Cement Plant, Business Support, Data Analysis, ASP
Employment Type: Full Time
Department / Functional Area: Sales
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.