Remote Client Success & Adoption Lead

Agility; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading PR tech company is seeking a Client Success Relationship Manager to own the client relationship following the sales handoff. This role involves guiding clients through onboarding and ensuring that solutions are effectively integrated into their communications workflows. The ideal candidate should have 3-5 years of experience in customer success within the SaaS or PR industries, with strong communication and analytical skills. This position offers a fully remote work environment with numerous benefits.

Benefits

Health & Dental benefits

Pension

Career Development & Progression opportunities

Paid Vacation and Sick days

Flex Fridays in Summer

Week off between Christmas and New Years

No Internal Meetings Fridays

Qualifications

• 3–5 years of experience in customer success, account management, or client services within SaaS, PR, or media intelligence.
• Proven success managing enterprise-level clients through onboarding and adoption phases.
• Strong understanding of PR and media monitoring tools and workflows.

Responsibilities

• Own the implementation and adoption of client accounts.
• Deliver virtual training sessions to clients.
• Advise clients on best practices for media monitoring and analysis.
• Conduct regular business reviews to showcase client results.
• Collaborate with Account Managers for client renewal discussions.

Skills

Customer success management

Strong communication skills

Analytical skills

Problem-solving

Data analysis

Education

Post-secondary diploma or degree in Business, Communications, Marketing, or related field

Tools

Salesforce

Gainsight

ChurnZero

Job description

A leading PR tech company is seeking a Client Success Relationship Manager to own the client relationship following the sales handoff. This role involves guiding clients through onboarding and ensuring that solutions are effectively integrated into their communications workflows. The ideal candidate should have 3-5 years of experience in customer success within the SaaS or PR industries, with strong communication and analytical skills. This position offers a fully remote work environment with numerous benefits.