Senior Customer Success Architect - Remote UK

GitHub, Inc.; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading software development platform is looking for a Senior Customer Success Architect in the United Kingdom. In this remote role, you will leverage your technical consulting experience to drive customer digital transformation initiatives and enhance customer engagement strategies. Ideal candidates will have a solid background in customer success and technical consulting, with a deep understanding of DevOps tools. This position offers competitive benefits, focusing on customer success and long-term relationships.

Benefits

Competitive pay

Generous learning and growth opportunities

Excellent benefits

Qualifications

• 8+ years' experience in technical consulting or related technical/sales/industry experience.
• Ability to travel up to 25% to serve business or client needs.

Responsibilities

• Develop and maintain customer insights to align solutions with customer goals.
• Serve as a trusted advisor providing technical guidance.
• Lead efforts to resolve implementation blockers.

Skills

Technical consulting

Customer engagement

Digital transformation

DevOps tools

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Master's degree in Computer Science or related field

Tools

GitHub

SAST tools

DAST tools

SCA tools

Job description

A leading software development platform is looking for a Senior Customer Success Architect in the United Kingdom. In this remote role, you will leverage your technical consulting experience to drive customer digital transformation initiatives and enhance customer engagement strategies. Ideal candidates will have a solid background in customer success and technical consulting, with a deep understanding of DevOps tools. This position offers competitive benefits, focusing on customer success and long-term relationships.