Jobs in Plymouth, United Kingdom

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. Finalsite’s integrated platform supports websites, communications, mobile apps, enrollment, and marketing services for more than 7,000 schools and districts worldwide. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in many locations.

For more information, please visit www.finalsite.com.

Finalsite will transform the way school communities engage with their schools.

Finalsite is seeking an experienced and relationship-driven Client Success Manager (CSM) to serve as a strategic, post-sale partner to a portfolio of named accounts. The CSM is responsible for retention, growth, referenceability, and advocacy of their assigned book of business. By understanding each client’s goals and challenges, the CSM will drive long-term value through adoption, proactive engagement, and tailored guidance, while acting as the client’s voice across the organization.

100% Remote - Anywhere within the United Kingdom.

• Strategic Client Partnership: Serve as a consultative advisor to assigned clients, understanding their organizational structure and strategic goals.
• Solution Advocacy: Articulate the value of Finalsite’s platform and services, driving adoption and showcasing outcomes that reinforce client investment and loyalty.
• Account Ownership: Manage gross and net revenue retention for assigned BoB through renewals, expansion, and relationship-building.
• Opportunity Identification: Identify upsell and cross-sell opportunities within the software portfolio.
• Training & Services Sales: Proactively sell follow-on services such as training or consulting to accelerate product adoption.
• Risk Management: Monitor client engagement and satisfaction through health scores, CSAT/NPS surveys, usage data, and referenceability metrics; mitigate churn risks with strategic intervention.
• Client Advocacy: Act as the client’s advocate, coordinating internally to remove roadblocks—technical, commercial, or operational.
• Process & Systems Excellence: Complete all assigned tasks in Finalsite’s Client Success Platform (Totango) and adhere to internal CS team SOPs.

• At least 5 years of experience in client success, support, sales, implementation, or related functions, preferably in SaaS or education-focused environments.
• Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution.
• Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
• Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
• Ability to work independently while also contributing to a collaborative team culture across timezones.
• Willingness to travel for regional workshops, conferences, and onsite school visits.
• Experience using Finalsite software is a plus.
• Bachelor’s degree or equivalent experience.
• A passion for education and commitment to Finalsite’s mission.

Finalsite offers 100% remote employment opportunities; however, these opportunities are limited to permanent residents of the United Kingdom. Current residency, and continued residency, within the United Kingdom is required to obtain and retain employment with Finalsite.

Finalsite is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you require accommodation, please contact Finalsite’s People Operations Team. When applying, ensure communications are from a finalsite.com email address or through our company website at finalsite.com/jobs for security.

Compensation: From GBP £25,000 to GBP £55,000 per year