Jobs in Blackburn, United Kingdom

RLDatix Greater London, England, United Kingdom

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| Customer Support | UK | Remote

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix, we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a UK-based Junior IT Support to join our Customer Support team, to provide first-class support to our web application customers and ensure their issues are resolved efficiently. The Junior IT Support will serve as the initial point of contact for customer inquiries and incidents, managing and escalating issues as needed to maintain high customer satisfaction and ensure the smooth operation of our web applications.

• Manage incoming calls and customer portal requests to log and track incidents accurately.
• Utilize the Service Management Tool to document case details and steps to reproduce faults.
• Escalate incidents to appropriate resolver groups to ensure timely resolution.
• Provide customers with regular updates to their cases to maintain clear communication and meet Service Level Agreements.
• Develop strong customer relationships through direct communication to achieve high levels of customer satisfaction.
• Monitor customer site integrity and status to ensure customer business requirements are maintained.

• Entry-level experience in customer support or IT-related fields.
• Proven success in providing effective communication and problem resolution.
• In-depth knowledge of managing and escalating technical incidents.
• Ability to commute to the Stoke-on-Trent office if needed.
• Sincere interest in providing excellent customer service and learning web application support.
• A knack for working collaboratively within a fast-paced, customer-focused environment.

We prioritize flexibility and employee wellness, offering a benefits package that includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer committed to diversity and inclusion. We ensure reasonable accommodations for persons with disabilities during the application and interview process. For accommodations, please contact accessibility@rldatix.com.

All employment offers are subject to background checks. Your personal data will be processed in accordance with the Data Protection Act 2018 and GDPR. By applying, you consent to this data processing.

• Entry level

• Full-time

• Information Technology

• Software Development