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IT Field Engineer/Field Support Engineer/2nd Line Support Engineer
Job summary
A technology solutions provider is looking for an experienced 2nd Line Support Engineer to provide IT support in Glasgow and across Scotland. This field-based role requires strong knowledge of Windows 10, Office 365, and ServiceNow, along with a full UK driving licence. This is an initial 3-month contract with a competitive rate. Travel expenses will be covered.
Benefits
Qualifications
- Proven experience in a 2nd Line Support/Field Engineer role.
- Strong knowledge of Windows 10, Office 365, and Microsoft applications.
- Hands-on experience with ServiceNow required.
Responsibilities
- Providing 1st and 2nd Line IT support (phone, email, deskside).
- Responding to incidents and service requests.
- Delivering reactive and proactive maintenance.
- Supporting hardware, software, and user accounts.
Skills
L2 Engineer/2nd Line Support Engineer/Field Engineer
£200 - £250 Inside IR35
3 months
Glasgow
Field Engineer/Field Support Engineer/2nd Line Support Engineer - 3 months - Scotland - Inside IR35
We're looking for an experienced 2nd Line Support Engineer/Field Engineer to join our client on an initial 3-month contract. You'll be providing IT support across multiple sites in Scotland, with a base at the client's head office in central Glasgow and several satellite locations.
This is a field-based role (Monday-Friday) requiring regular travel across Scotland. A full UK driving licence and access to a suitable vehicle are essential. All travel expenses will be covered.
What you'll be doing
- Providing 1st and 2nd Line IT support (phone, email, and deskside)
- Responding to incidents and service requests in line with agreed SLAs
- Delivering both reactive and proactive maintenance to ensure smooth IT operations
- Supporting hardware, software, and user accounts across multiple locations
What we're looking for
- Proven experience in a 2nd Line Support/Field Engineer role
- Strong knowledge of:
- Windows 10 & Office 365
- Microsoft applications (Outlook, Word, Excel)
- Active Directory & Exchange
- Hardware support (desktops, laptops, printers)
- Hands-on experience with ServiceNow (essential)
- Full UK driving licence and own transport
To discuss this opportunity, please contact us.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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