IT Field Engineer/Field Support Engineer/2nd Line Support Engineer

Talentbank Technology; Glasgow; Remote; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions provider is looking for an experienced 2nd Line Support Engineer to provide IT support in Glasgow and across Scotland. This field-based role requires strong knowledge of Windows 10, Office 365, and ServiceNow, along with a full UK driving licence. This is an initial 3-month contract with a competitive rate. Travel expenses will be covered.

Benefits

Travel expenses covered

Qualifications

• Proven experience in a 2nd Line Support/Field Engineer role.
• Strong knowledge of Windows 10, Office 365, and Microsoft applications.
• Hands-on experience with ServiceNow required.

Responsibilities

• Providing 1st and 2nd Line IT support (phone, email, deskside).
• Responding to incidents and service requests.
• Delivering reactive and proactive maintenance.
• Supporting hardware, software, and user accounts.

Skills

Windows 10 & Office 365

Active Directory & Exchange

ServiceNow

Hardware support (desktops, laptops, printers)

Job description

L2 Engineer/2nd Line Support Engineer/Field Engineer

£200 - £250 Inside IR35

3 months

Glasgow

Field Engineer/Field Support Engineer/2nd Line Support Engineer - 3 months - Scotland - Inside IR35

We're looking for an experienced 2nd Line Support Engineer/Field Engineer to join our client on an initial 3-month contract. You'll be providing IT support across multiple sites in Scotland, with a base at the client's head office in central Glasgow and several satellite locations.

This is a field-based role (Monday-Friday) requiring regular travel across Scotland. A full UK driving licence and access to a suitable vehicle are essential. All travel expenses will be covered.

What you'll be doing

• Providing 1st and 2nd Line IT support (phone, email, and deskside)
• Responding to incidents and service requests in line with agreed SLAs
• Delivering both reactive and proactive maintenance to ensure smooth IT operations
• Supporting hardware, software, and user accounts across multiple locations

What we're looking for

• Proven experience in a 2nd Line Support/Field Engineer role
• Strong knowledge of:
  • Windows 10 & Office 365
  • Microsoft applications (Outlook, Word, Excel)
  • Active Directory & Exchange
  • Hardware support (desktops, laptops, printers)
• Hands-on experience with ServiceNow (essential)
• Full UK driving licence and own transport

To discuss this opportunity, please contact us.