Employee Relations Policy Advisor

Royal mail; Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading postal service provider in Sheffield is seeking an Employee Relations Policy Advisor to join its dynamic HR team. This role involves providing expert HR advice, managing complex ER cases, and coaching managers. The position offers a hybrid work model and numerous benefits, including enhanced maternity/paternity leave, discounts, and ongoing support for wellbeing. The ideal candidate will possess strong interpersonal skills and a CIPD level 5 qualification. Join a team committed to employee engagement and continuous improvement.

Benefits

Enhanced maternity/paternity leave

Employee discounts

Generous sick pay

24/7 wellbeing services

Qualifications

• In-depth knowledge of HR policies and ER best practice.
• Experience in coaching and upskilling managers.
• Proven ability to manage complex employee relations cases.

Responsibilities

• Provide expert advice on employee relations.
• Manage a portfolio of employee relations cases.
• Coach managers in people management.
• Contribute to the continuous improvement of ER services.

Skills

Interpersonal skills

Telephone communication

Written communication

Coaching

Analytical skills

Education

CIPD qualification (level 5)

Job description

About the Role

Employee Relations Policy Advisor — Royal Mail, Sheffield, United Kingdom. Job reference 332811. Full time, permanent, 35 hours a week. Salary: Competitive salary, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates. Location: Royal Mail, Pond Street, Sheffield, S98 6HR. Hybrid working – you will be expected to attend the office 2/3 days per week, to include Wednesdays & Thursdays.

Do you have excellent interpersonal, telephone, and written skills and a passion for promoting positive employee relations? Do you have ER case management experience, particularly focusing on complex ER matters in a fast-paced environment? If so, we would love to hear from you. Due to internal progression and team expansion, we have exciting opportunities within our Employee Relations Team for ER Policy Advisor.

Be part of a dynamic HR team that’s at the heart of the organisation, championing employee engagement, driving success, and creating a thriving work culture. Our division offers a wealth of exciting projects and initiatives designed to fuel both your career and personal growth. Join us and make an impact with CIPD’s Highly Commended HR team of the year – where your passion meets purpose!

About the Role

• Providing written/telephone expert ER advice and guidance to managers at all levels across the organisation.
• Managing a portfolio of ER cases providing progressive tailored advice, scheduling and prioritising activities based on the risk assessment and needs of each case.
• Reviewing/drafting letters and documents related to ER cases and providing feedback to managers.
• Coaching and upskilling managers in all aspects of people management including robust decision-making, fairness, and consistency of application of our ER policies and procedures.
• Ensuring all case management details are recorded accurately on our People Case Management system and that cases are proactively managed and driven through to conclusion.
• Reporting into the ER Advisory Services Team Leaders you will collaborate with wider HR teams and stakeholders to address complex ER matters.
• Contributing to the development and continuous improvement of the ER Advisory Service.
• Highlighting themes and trends from case work and enquiries, including management capability and procedures improvements.

About You

To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:

• In-depth knowledge of HR policies, procedures, and ER best practice.
• Excellent written and telephone communication skills.
• Experience in coaching and upskilling managers.
• Questioning and analytical skills.
• Proven ability to deliver commercially savvy, pragmatic HR solutions to complex Employee Relations cases, with a strong focus on managing risk.
• Ability to work in partnership with customers and stakeholders to deliver business requirements.
• Ideally CIPD qualified (level 5).
• Passion for continuous improvement and self-development.

Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - more than 800 offers to help you save on groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing - 24/7 access to services and tools for physical and mental health, financial and social support and advice. It’s free, and it’s for everyone.
• *Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 12th January 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

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