Jobs at Natwest in United Kingdom
Connect with headhunters to apply for similar jobsMainframe Infrastructure Engineer
NatWest Group
Head of Customer Communications Management, Centre of Expertise
NatWest Group
Tax Manager, Front Office Support Projects & Advisory
NatWest Group
Technical Account Manager
Job summary
A leading financial services firm in the UK is seeking a Technical Account Manager to be the primary technical liaison for enterprise clients. Responsibilities include managing product delivery, driving end-to-end project implementations, and translating client needs into technical solutions. The ideal candidate will have a strong FinTech background, exceptional client management skills, and a solid understanding of RESTful APIs. This position offers the chance to contribute to a dynamic and innovative team.
Qualifications
- Experienced in a Technical Account Management role within FinTech, payments, or BaaS.
- Exceptional client management and negotiation skills.
- Strong Product knowledge for assigned product line.
- Proven track record leading technical delivery for multi-stakeholder clients.
Responsibilities
- Owning Delivery engagement from ‘Initiation’ to ‘Run’ of financial products.
- Driving end-to-end project delivery for client implementations.
- Translating business needs into technical requirements.
- Setting up and running governance frameworks.
Skills
Join us at Boxed as a Technical Account Manager
You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients
- Owning Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
- Owning the technical relationship with clients, advising them on product capabilities and best practices for product success
Project & Delivery Leadership
- Driving end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
- Collaborating closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
Technical Solutioning
- Translating business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
- Partnering with Product and Engineering to influence the future roadmap based on client needs
Governance & Reporting
- Setting up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
- Owning and managing the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders
Continuous Improvement
- Capturing feedback and lessons learned from client engagements to feed into internal processes and platform evolution
- Experienced in a Technical Account Management role within FinTech, payments, or BaaS
- Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
- Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
- Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
- Ability to clearly and confidently explain current product capabilities and future roadmap
- Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
- Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures
- Experience working in a scale-up environment
- Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
- Familiarity with Open Banking standards and cloud-native architecture
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
