Senior Personal Banker: Digital Finance & Financial Health

NatWest Group; Northgate; On-site; GBP 26,000 - 31,000; Full time

Job summary

A major financial institution in Northgate is looking for a Senior Personal Banker to help customers maximize their banking experience. This role includes face-to-face and video banking support, conducting Financial Health Checks, and identifying financial products suitable for customers. The ideal candidate should have experience in customer service, strong communication skills, and the ability to build rapport. Competitive salary starting at £26,350 with flexible working hours, generous holidays, and comprehensive training provided.

Benefits

Flexible reward programme

36 days holiday

Retirement fund contribution

Qualifications

• Experience of working in a customer service environment.
• Ability to thrive under pressure and achieve customer satisfaction.
• Ability to work with and coach the branch team.

Responsibilities

• Meeting and supporting customers via video banking or face to face.
• Conducting Financial Health Checks and reviewing accounts.
• Identifying appropriate products and services for customers.
• Helping customers with mortgages and business banking.
• Completing outbound care calls to maintain relationships.

Skills

Customer service experience

Excellent communication skills

Planning and organisational skills

Ability to build rapport

Coaching ability

Job description

A major financial institution in Northgate is looking for a Senior Personal Banker to help customers maximize their banking experience. This role includes face-to-face and video banking support, conducting Financial Health Checks, and identifying financial products suitable for customers. The ideal candidate should have experience in customer service, strong communication skills, and the ability to build rapport. Competitive salary starting at £26,350 with flexible working hours, generous holidays, and comprehensive training provided.