Strategy Manager

NatWest Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major financial institution is seeking a Strategy & Intelligence Manager to enhance business strategy through customer insights and performance analysis. The role involves collaborating with stakeholders, understanding market trends, and developing robust strategies to improve customer experience. Ideal candidates should possess relevant experience in financial services and demonstrate strong analytical and communication skills. This position offers valuable exposure to senior stakeholders within the organization.

Qualifications

• Experience in business strategy within a financial services environment.
• Knowledge of customer needs and behaviors.
• Strong strategic and analytical skills.

Responsibilities

• Support all aspects of strategy and intelligence activities.
• Monitor and analyze business performance and market trends.
• Build relationships across the business and strategy teams.

Skills

Business strategy experience

Understanding of non-personal customers

Good communication skills

Analytical thinking

Stakeholder management skills

Job description

Join us as a Strategy & Intelligence Manager

• This key role will see you supporting all aspects of strategy and intelligence activities to help articulate and deliver the business strategy aligned to our overall strategy and purpose
• With your work, you’ll be improving the customer experience and delivering stated outcomes and measures in the most efficient and cost effective way
• In return, you’ll enjoy valuable exposure to our senior stakeholders including executive committees

What you'll do

As a Strategy & Intelligence Manager, you’ll be contributing to the achievement of the business area's goals by ensuring appropriate and clear strategy. You’ll be helping to provide strategic analysis, customer insights and market context to support the development of the business strategy while making sure that best in class approaches and lessons learned are built into the business strategy.

Your other key responsibilities will include:

• Working with the function, businesses and relevant support and control functions to help develop robust strategies, plans and projects
• Helping to deliver the customer experience strategy across the business
• Monitoring and analysing organisational and customer facing business performance, competitor activity, new business opportunities and emerging trends
• Contributing to developing a deep understanding of relevant issues, collaborating across the business to identify key areas informed by customer insights and market dynamics
• Building strong relationships across the business as well as with strategy and insights teams across the bank

The skills you'll need

You’ll already have experience of business strategy within a financial services environment or from strategy consulting experience. We’ll need you to bring a good understanding of the relevant sector, including an understanding of the current and future risks and issues facing the business.

On top of this, you’ll need:

• Knowledge of the current and future needs and behaviours of non-personal customers, coupled with a good awareness of the supporting structures and products
• Good communication skills with the ability to work with a range of stakeholders and influence and challenge constructively
• The ability to convey complex information and ideas clearly to build understanding and support
• Strategic and analytical thinking skills