Senior Personal Banker: Digital Banking & Financial Health

NatWest Group; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services provider in Crawley is seeking a Senior Personal Banker to meet and support customers, offering financial advice and insights on banking services. This role includes a competitive salary starting at £26,350, professional development through a comprehensive training program, and benefits such as flexible working hours and generous holiday entitlement. Successful candidates will excel in customer service and have strong communication and organizational skills.

Benefits

Flexible reward programme

Generous holiday entitlement of 36 days

Monthly retirement fund contribution

Qualifications

• Experience of working in a customer service environment.
• Ability to thrive under pressure and achieve customer satisfaction.
• Excellent communication and interpersonal skills.

Responsibilities

• Meeting and supporting customers via video banking or face to face.
• Conducting Financial Health Checks and reviewing customer accounts.
• Identifying products and services that are right for customers.

Skills

Customer service experience

Communication skills

Organisational skills

Ability to build rapport

Pressure handling

Job description

A leading financial services provider in Crawley is seeking a Senior Personal Banker to meet and support customers, offering financial advice and insights on banking services. This role includes a competitive salary starting at £26,350, professional development through a comprehensive training program, and benefits such as flexible working hours and generous holiday entitlement. Successful candidates will excel in customer service and have strong communication and organizational skills.