Senior Personal Banker — Digital Banking & Financial Health

NatWest Group; Horsham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading banking institution is seeking a Senior Personal Banker in Horsham. In this role, you will build customer relationships, conduct Financial Health Checks, and promote digital services to enhance banking experiences. The position offers a competitive salary starting at £26,350 pro rata, along with generous benefits including 36 days of holiday and a retirement fund contribution. You will receive training to support your professional development and help customers with various financial needs.

Benefits

Flexible reward programme

36 days holiday

Monthly retirement fund contribution

Qualifications

• Experience in a customer service environment.
• Ability to coach the branch team effectively.
• Skills to build rapport with customers in various environments.

Responsibilities

• Support customers through video banking and face-to-face meetings.
• Conduct Financial Health Checks and review accounts.
• Identify products and services for customer needs.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Interpersonal skills

Planning and organisational skills

Job description

A leading banking institution is seeking a Senior Personal Banker in Horsham. In this role, you will build customer relationships, conduct Financial Health Checks, and promote digital services to enhance banking experiences. The position offers a competitive salary starting at £26,350 pro rata, along with generous benefits including 36 days of holiday and a retirement fund contribution. You will receive training to support your professional development and help customers with various financial needs.