It Support Engineer jobs in United Kingdom

Integrated Digital Service (IDS) is seeking to appoint two Senior Engineers to work in one of its applications teams. The applications environment is a complex mix of new and legacy 3rd party applications as well as in-house developments. There is a range of on‑premise to cloud‑hosted offerings and the direction of travel is towards cloud solutions.

• Supports delivery of activities contained within the core Service Offering as well as delivery of agreed projects.
• Support junior staff.
• Work with a high degree of independence.
• Produce and update support documentation.
• Ensure applications support process and templates are followed.
• Ensures items within Remedy queues are addressed in line with SLAs.
• Implement workflows and system changes (may involve the production of new code).
• Monitoring and tracking supplier performance in line with Contract Management Plans.
• Assess both business as usual and project risk and present realistic options based on current/known information.
• Provide estimates for all areas of application support (core offering and new functionality etc) based on known information and experience.

• Systems Management – extensive experience in undertaking effective systems management across multiple systems of varying degrees of size and complexity – covering Cloud and on‑premises solutions.
• Compliance – experienced in maintaining system compliance.
• User Management – proficient in establishing and maintaining role‑based access controls and licence management processes.
• Change & Release Management – extensive experience progressing changes through formal IDS process.
• Environment Management – ensuring all system environments are maintained in synch with full audit trail.
• Upgrades & Patching – leading on system upgrades and patching.
• Incident Management – highly experienced in managing incidents to successful resolution.
• Testing Activities – conducting system testing and documenting results.
• Data Management – ensuring systems supported comply with retention and disposal rules.
• Supplier & Contract Management – experience managing suppliers and contracts.
• Legal & Statutory – understanding of legal requirements and processes.
• Operational Integrity – disaster recovery, security assessments and remediation.
• Lifecycle Planning – input to system lifecycle plans.
• Application Governance – delivery of application governance activities.
• D PROJECT MANAGEMENT CONCEPTS – experienced in delivery using Waterfall and Agile.
• BUSINESS KNOWLEDGE & WORKFLOW – understanding of business processes and impact of changes.
• ORACLE/SQL – analysing database schemas.
• SQL Developer Tool – utilisation of tool.
• FILE FORMATS – effectively using different file formats.
• INTEGRATION MECHANISMS – maintaining system integrations in line with standards.
• NON.NET LANGUAGES – C#, HTML and production of efficient code.

• A competitive salary and annual leave entitlement plus statutory holidays.
• Membership of the West Yorkshire Pension Fund with generous employer contributions.
• Flexible and hybrid working arrangements subject to service requirements.
• A clear career pathway and continuing professional development opportunities.
• A range of staff benefits to help boost wellbeing and make your money go further.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.