It Support Engineer jobs in United States

Remote working available after probation

The Opportunity:

We are looking for a highly motivated Desktop Support Technician ready to make an immediate impact to our organisation. The successful candidate will be responsible for providing 1st and 2nd line IT support to all our customers, ensuring the highest levels of customer service are maintained.

Working to ITIL principles, the successful candidate will ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs.

Key Responsibilities:

• Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation.
• Completing builds of laptops, mobile phones and iPads, especially around the decommissioning and reprovision of newer devices at expiry and undertaking repairs on all equipment.
• Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user.
• Maintain the customer service levels as offered in the enterprise Service Level Agreement (SLA) – in line with business priority.
• Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented – speedily but accurately.
• Procure, install, configure, distribute and maintain customer hardware, operating systems and applications.
• Be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager.
• Have flexibility with varying day-shift patterns.
• Manage and contribute to strategic projects as identified by the Service Desk Manager.

Hours: Monday – Friday 37hrs total (Mon-Thurs 8:30am – 5:00pm, Fri 8:30am – 4:30pm)

Job Types: Full-time, Permanent

Expected hours: 37 per week

Additional pay:

• Yearly bonus
• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

If this sounds like the role you’re looking for, please call our Commercial Team at Prestige Recruitment Specialists for more information on 01482 382326. Alternatively, send your CV with covering letter to commercial@prestige-recruitment.com