Customer Support Technician

Copello; Thatcham; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established engineering business in the UK is seeking a Customer Support Technician to provide technical support and maintenance for advanced optical and electronic systems. Candidates should have relevant qualifications in electronics and experience in customer support. The role involves hands-on repairs and the ability to obtain SC security clearance. This is an on-site position that may require travel within the UK.

Qualifications

• Strong hands-on experience in electronic servicing or workshop environments.
• Willingness to travel within the UK and provide on-call support.
• Ability to obtain and maintain SC security clearance.

Responsibilities

• Diagnose and repair advanced optical and electronic systems.
• Support equipment maintenance, modifications, and upgrades.
• Provide technical assistance to customers, including out-of-hours support.
• Record and analyse faults for continuous improvement.
• Ensure safety, airworthiness, and security compliance.

Skills

Electronic servicing

Fault diagnosis

Customer support

Education

ONC in electronic servicing

HNC in electronics

Tools

Microsoft Office

Job description

Copello have partnered with an established engineering business based in Maidenhead in the recruitment of a Customer Support Technician. Please note, this role requires candidates to be eligible for Security Clearance.

Key Responsibilities

• Diagnose and repair advanced optical and electronic systems.
• Support equipment maintenance, modifications, and upgrades.
• Provide technical assistance to customers, including out-of-hours support.
• Record and analyse faults for continuous improvement.
• Ensure safety, airworthiness, and security compliance.

What You’ll Bring

• ONC (or equivalent) in electronic servicing.
• Strong hands‑on experience in electronic servicing or workshop environments.
• Willingness to travel within the UK and provide on‑call support when needed.
• Ability to obtain and maintain SC security clearance.

Preferred Qualifications

• HNC in electronics or relevant experience with CCD/FLIR cameras, lasers, or airborne equipment.
• Knowledge of military/aviation support settings.
• Familiarity with Microsoft Office and safe equipment handling.

For more information, please get in touch with Ella