2nd Line Service Desk Support Engineer

Edwards & Pearce; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT service provider in East Riding is seeking a 2nd Line Support Engineer to resolve day-to-day IT issues and provide robust support across their network. The successful candidate will have strong troubleshooting skills, experience in application and network support, and a commitment to confidentiality. This role offers benefits including a company pension, laptop, and on-site parking.

Benefits

Company Pension

Laptop

Mobile

On-site parking

Qualifications

• Previous experience in a similar role required.
• Knowledge of network protocols and security devices necessary.
• Ability to manage multiple priorities with professionalism.

Responsibilities

• Resolve daily IT issues and troubleshoot software and equipment.
• Use Helpdesk system for Desktop/Remote Support.
• Manage project activities to meet deadlines.

Skills

Application and network support

Network connectivity knowledge

Troubleshooting skills

Analytical skills

Attention to detail

Tools

Helpdesk ticket logging system

Job description

Overview

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.

Responsibilities

• You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions.
• Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
• Liaising with Support to get issues fixed.
• Configuring, installing and supporting any client hardware and software.
• Configuring, installing required devices.
• Processing new and leaver accounts.
• Managing, assessing, and reporting on project activities to meet deadlines.
• Focus on solving customers problems, striving to understand their needs.

Qualifications

• Previous experience in a similar role with a good level of application and network support.
• Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
• Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
• Robust troubleshooting and strong analytical skills.
• High degree of personal integrity with a commitment to confidentiality.
• Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player.
• Strong attention to detail is required.

Benefits

Company Pension, Laptop, Mobile, On-site parking

The Consultancy

Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.