Support Engineers

Axiom Software Solutions Limited; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technology solutions provider in London is seeking Support Engineers to provide onsite support, troubleshoot software and hardware issues, and install trading applications. The role involves working with Windows 10 and 11 systems and providing L1 support for applications like Bloomberg. Candidates should have experience in a similar role and be comfortable with customer support in a fast-paced environment.

Qualifications

• Experience with Windows 10/11 installation and support.
• Ability to troubleshoot L1 issues related to software and hardware.

Responsibilities

• Provide onsite support for desktop and laptop users.
• Install and configure trading applications.
• Assist with hardware and Software related issues.

Skills

Win11 support

Citrix troubleshooting

Bloomberg support

Desktop/Laptop support

Telephony support

Tools

Dell Display Manager

Bloomberg

M365

Job description

Job Role: Support Engineers

Duration: 6+ Months contract with Inside IR35

Location: London, UK

Working Mode: Onsite

Job Description

• Support engineers (including floor walking) Engineer with Win11 Complex Business areas within CIB (Global Markets, Research & Banking)- Azure VDI- Trader VDI

• Installation of Kiosk devices (Connecting all the peripherals, Keyboard, Mice, Webcam, Uplink cable, Hub, Jabra)

• Display setting using dell display manager

• Fixing Citrix related issues

• Fixing Bloomberg issues. L1 issues only

• Fixing hardware issues

• Fixing Team outlook issues

• Fixing adding issues with excel. L1 issues only

• Helping them regarding the telephony issues. L1 issues only

• Desktop and Laptop Support for W10, W11 and M365

• Installation, configuration and troubleshooting of Trading Applications such as:

• Bloomberg

• Bloomberg add-ins for Office