2Nd Line Service Desk Support Engineer

Edwards & Pearce; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT and software provider in Hull and East Yorkshire is seeking experienced 2nd Line Support Engineers to join their team. You will resolve IT issues, configure client hardware and software, and manage project activities. The ideal candidate has prior experience in application and network support, strong troubleshooting skills, and a commitment to confidentiality. Benefits include a company pension, laptop, mobile, and on-site parking.

Benefits

Company Pension

Laptop

Mobile

On-site parking

Qualifications

• Previous experience in a similar role with a good level of application and network support.
• Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
• Ability to manage multiple competing priorities while maintaining professionalism and flexibility.
• Strong troubleshooting and analytical skills.

Responsibilities

• Resolve day-to-day IT issues and provide rapid solutions.
• Use Helpdesk ticket logging system for support.
• Liaise with Support teams for issue resolution.
• Configure and support client hardware and software.

Skills

Application and network support

Network connectivity knowledge

Troubleshooting skills

Analytical skills

Attention to detail

Job description

Overview

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.

Responsibilities

• Resolve day-to-day IT issues, maintain, monitor, and troubleshoot a range of software and equipment across our network, providing rapid solutions with strong expertise.
• Use the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
• Liaise with Support to get issues fixed.
• Configure, install and support client hardware and software.
• Configure, install required devices.
• Process new and leaver accounts.
• Manage, assess, and report on project activities to meet deadlines.
• Focus on solving customers' problems, striving to understand their needs.

The Candidate

• Previous experience in a similar role with a good level of application and network support.
• Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
• Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
• Robust troubleshooting and strong analytical skills.
• High degree of personal integrity with a commitment to confidentiality.
• Ability to work effectively on your own and give valuable feedback to the rest of the team whilst still being a team player.
• Strong attention to detail is required.

The Benefits

• Company Pension, Laptop, Mobile, On-site parking

The Consultancy

Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.