DESKTOP SUPPORT TECHNICIAN L2 UK

Excis Compliance ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in the UK is seeking a proactive Desktop Support Technician L2 to manage IT assets across multiple locations in the Camberley region. The ideal candidate will possess strong technical expertise, particularly in Windows OS. This full-time role offers a supportive environment and opportunities for growth, requiring on-site and remote work to resolve client issues promptly.

Benefits

Growth-oriented culture

Supportive team environment

Qualifications

• At least 1 year of experience in a technical support or IT field engineering role.
• Proven practical work experience in a similar role.
• Advanced knowledge of Windows OS.
• A valid UK drivers license and personal vehicle for travel to sites.
• Fluency in English is essential.

Responsibilities

• Provide comprehensive IT support for remote sites in and around Camberley.
• Install, configure and maintain complex hardware and software systems.
• Manage and monitor client networks and systems.
• Maintain detailed documentation of hardware/software systems.
• Provide exceptional customer service ensuring client needs are met.

Skills

Problem-solving

Analytical skills

Organisational skills

Interpersonal skills

Communication skills

Education

CompTIA A

CompTIA Network

Microsoft Certified: Fundamentals

Tools

Active Directory

SCCM

Remote Access Software

Troubleshooting

Job description

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 IN CAMBERLEY UK!

Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician L2 to manage hardware software and IT assets across multiple locations in and around the Camberley region. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.

• Client in 190 countries
• 6000 Engineers
• 200 Enterprise Clients

We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.

Key Responsibilities

On-Site & Remote Support

• Provide comprehensive IT support for remote sites in and around the Camberley region.
• Offer after-hours on-call support for designated sites as required.
• Travel to customer locations across the region as needed.

Infrastructure Management & Maintenance

• Install configure and maintain complex hardware and software systems in the field.
• Maintain and update the existing network infrastructure including adding connectivity via copper and fibre.
• Manage and monitor client networks and systems including servers routers switches and firewalls.
• Develop and implement system maintenance procedures to ensure maximum system uptime.
• Perform LAN and Voice MACDs (Moves Adds Changes and Deletions).

Hardware & Asset Management

• Manage the Hardware Depot / Hardware Recovery Centre.
• Handle loaner equipment management parts ordering and inventory management.
• Oversee shipping and receiving operations.
• Perform new PC setup installation re‑imaging and end‑user data transfer.
• Provision authentication hardware like active smart cards Active Keys and smart card readers.

Administrative & Customer Service

• Create and maintain detailed documentation of hardware / software systems and procedures.
• Manage inventory of spare equipment and supplies maintaining accurate spreadsheets.
• Provide exceptional customer service ensuring client needs are addressed promptly and professionally.
• Act as a liaison between clients and vendors to ensure effective issue resolution.
• Participate in operational meetings as required.
• Provide support to other HPIT support teams as needed.
• Manage and resolve incidents through to completion.

Requirements

• At least 1 year of experience in a technical support or IT field engineering role.
• Proven practical work experience in a similar role.
• Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus).
• A valid UK drivers license and personal vehicle for travel to sites.
• Fluency in English is essential.
• Willingness to travel to customers across the region as required.

Required Skills & Competencies

• Excellent problem‑solving and analytical skills.
• Strong organisational and interpersonal skills.
• Ability to manage schedule on multiple projects effectively.
• Transparent and effective communication skills.

Benefits

Join Excis and be part of a team that values your growth and celebrates your success!

Required Education

CompTIA ACompTIA NetworkMicrosoft Certified : Fundamentals (or similar)

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type: Full Time

Experience: years

Vacancy: 1