Higher Education ofertas em Grã-Bretanha

Reports to: Digital Workplace Technologies Manager

Location: Knockmore Hill, Lisburn

Management of operational IT activities in IOI as the Local IT Operations Leader. Responsible for managing and maintaining daily business operations with a team of external employees, ensuring proper KBI achievement. Collaborates with Central Teams, partners with local stakeholders, and aims to achieve high Net Promoter Score and User Satisfaction.

1. Oversee operational IT activities across 3 countries and 2 Business Units.
2. Conduct tender procedures, provide technical support, and manage supply contracts.
3. Maintain continuous contact with internal business functions and external IT suppliers.
4. Participate in the development, documentation, and support of IT processes.
5. Ensure knowledge of and compliance with GDPR, audit, and IT standards.
6. Provide technical expertise.
7. Manage the national telecommunications network, servers, and server room, outside of central BSS supervision.
8. Handle budget responsibilities within the countries (CAPEX, OPEX).
9. Provide second-level support through local OnSite teams.
10. Prepare and maintain system documentation.
11. Manage the local OnSite IT Support team and collaborate with the central BSS organization to enhance service levels.
12. Detect and remediate information security vulnerabilities.
13. Work with central Agile Teams to implement new solutions.
14. Support business operations.
15. Liaise with IT service providers and manage SLAs.
16. Serve as the contact person for DTPS Functional Leaders and Function Heads.
17. Support innovation through prototypes, concepts, and tests at the local level.
18. Prepare and implement the annual infrastructure budget (CAPEX, OPEX) accurately.
19. Qualifications: Higher education in Information Technology, Economics, or Technical Studies.
20. Experience: 3-5 years in People Management, System Support, or Service Desk roles.
21. Skills: High computer literacy, LAN/WAN, Telecommunications, Windows, and a valid driving license (Type B).

• Effective team building
• Effective communication
• Functional/Professional abilities
• Result-oriented mindset

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