1,366

Head Of It jobs in United Kingdom

Hybrid London: Customer Service Tools & Systems Specialist

TaskRabbit

Greater London
Hybrid
GBP 35,000 - 51,000
8 days ago
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Engineering Manager: Product & Commercial Trading Platforms

Marks and Spencer

City Of London
On-site
GBP 80,000 - 100,000
8 days ago

Senior Scala Data Platform Engineer (Real‑Time)

Sky

England
Hybrid
GBP 50,000 - 70,000
9 days ago

Strategic IT Director: Transformation & Growth

Big Red Recruitment

Stratford-upon-Avon
On-site
GBP 90,000 - 120,000
9 days ago

IT Director

Big Red Recruitment

Stratford-upon-Avon
On-site
GBP 90,000 - 120,000
9 days ago
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Data Centre Manager

Thrive

Luton
On-site
GBP 50,000 - 70,000
9 days ago

IT Support Engineer – Legal & Chambers Tech Specialist

Ekco

England
On-site
GBP 30,000 - 45,000
9 days ago

IT Manager, Operations Manager, Digital

Experis - ManpowerGroup

Greater London
On-site
GBP 65,000 - 75,000
9 days ago
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R&D Tax Manager (IT & Software)

Sumer Group Holdings Limited

Belfast
On-site
GBP 60,000 - 80,000
9 days ago

IT Asset Lifecycle Specialist – Hybrid & AI-Savvy

Moody's Investors Service

Greater London
Hybrid
GBP 30,000 - 45,000
9 days ago

CTO: Shape Strategy, Scale MSP Growth & AI Innovation

Intercity Technology

Park Central
On-site
GBP 100,000 - 150,000
9 days ago

Chief Technology Officer

Intercity Technology

Park Central
On-site
GBP 100,000 - 150,000
9 days ago

Senior Staff Software Engineer - Platform & Architecture

Fishtown Analytics

Stromness
On-site
GBP 110,000 - 135,000
9 days ago

Senior AI Platform Architect

PowerToFly

Glasgow
On-site
GBP 70,000 - 90,000
9 days ago

Remote Senior Platform Engineer - GCP & IaC Lead

Sanderson Recruitment Plc

Wales
Remote
GBP 65,000 - 72,000
9 days ago

Senior Platform Engineer - Google Cloud Platform

Sanderson Recruitment Plc

Wales
Remote
GBP 65,000 - 72,000
9 days ago

Engineering Manager, Fintech Platform & Scale

Tipalti

Greater London
Remote
GBP 100,000 - 130,000
9 days ago

Agile Project Manager

Altum Consulting

Greater London
Hybrid
GBP 45,000 - 70,000
9 days ago

Senior .NET Risk Platform Engineer

Barclays UK

Greater London
On-site
GBP 65,000 - 80,000
9 days ago

Senior Infrastructure Engineer - Platform Reliability

Sierra

Greater London
On-site
GBP 65,000 - 85,000
9 days ago

Platform Billing - Engineering Manager

PowerToFly

United Kingdom
Hybrid
GBP 80,000 - 100,000
9 days ago

Billing Platform Engineering Manager - Lead Scalable Cloud UX

PowerToFly

United Kingdom
Hybrid
GBP 80,000 - 100,000
9 days ago

Chief Technology Officer – Platforms and Architecture Chief Control Office

HSBC Global Services Limited

Sheffield
Hybrid
GBP 150,000 - 200,000
9 days ago

DV Cleared Platform Engineer — Kubernetes & CI/CD Expert

Ncounter LTD

Warminster
Hybrid
GBP 90,000 - 100,000
9 days ago

Senior Platform Engineer

Ncounter LTD

Warminster
Hybrid
GBP 90,000 - 100,000
9 days ago

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Hybrid London: Customer Service Tools & Systems Specialist
TaskRabbit
Greater London
Hybrid
GBP 35,000 - 51,000
Full time
8 days ago

Job summary

A leading platform for home services in London is hiring a Customer Support Tools & Systems Specialist. The successful candidate will manage the Zendesk platform, assist with chatbots, and collaborate across teams to enhance customer experiences. Ideal applicants should have at least 1 year in customer service, foundational knowledge in Zendesk, and an interest in automation. The role is hybrid, requiring two office days each week, with a salary range of £35,000–£51,000. Benefits include flexible time off and wellness stipends.

Benefits

Health insurance
401k match
Flexible time off
IKEA discounts

Qualifications

  • 1+ years in customer service or technical support.
  • Foundational knowledge of Zendesk or similar tools.
  • Interest in learning chatbot management and automation.

Responsibilities

  • Manage and optimize the Zendesk platform configurations.
  • Support chatbots and automation for enhanced customer experience.
  • Collaborate with cross-functional teams to implement updates.

Skills

Customer service
Technical support
Attention to detail
Problem-solving
Communication skills

Tools

Zendesk
Chatbots
LMS
QA tools
VoC tools
Job description
A leading platform for home services in London is hiring a Customer Support Tools & Systems Specialist. The successful candidate will manage the Zendesk platform, assist with chatbots, and collaborate across teams to enhance customer experiences. Ideal applicants should have at least 1 year in customer service, foundational knowledge in Zendesk, and an interest in automation. The role is hybrid, requiring two office days each week, with a salary range of £35,000–£51,000. Benefits include flexible time off and wellness stipends.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.