Hybrid London: Customer Service Tools & Systems Specialist

TaskRabbit; Greater London; Hybrid; GBP 35,000 - 51,000; Full time

Job summary

A leading platform for home services in London is hiring a Customer Support Tools & Systems Specialist. The successful candidate will manage the Zendesk platform, assist with chatbots, and collaborate across teams to enhance customer experiences. Ideal applicants should have at least 1 year in customer service, foundational knowledge in Zendesk, and an interest in automation. The role is hybrid, requiring two office days each week, with a salary range of £35,000–£51,000. Benefits include flexible time off and wellness stipends.

Benefits

Health insurance

401k match

Flexible time off

IKEA discounts

Qualifications

• 1+ years in customer service or technical support.
• Foundational knowledge of Zendesk or similar tools.
• Interest in learning chatbot management and automation.

Responsibilities

• Manage and optimize the Zendesk platform configurations.
• Support chatbots and automation for enhanced customer experience.
• Collaborate with cross-functional teams to implement updates.

Skills

Customer service

Technical support

Attention to detail

Problem-solving

Communication skills

Tools

Zendesk

Chatbots

LMS

QA tools

VoC tools

Job description

A leading platform for home services in London is hiring a Customer Support Tools & Systems Specialist. The successful candidate will manage the Zendesk platform, assist with chatbots, and collaborate across teams to enhance customer experiences. Ideal applicants should have at least 1 year in customer service, foundational knowledge in Zendesk, and an interest in automation. The role is hybrid, requiring two office days each week, with a salary range of £35,000–£51,000. Benefits include flexible time off and wellness stipends.