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Remote Gaming Community Moderator (EN/FR)
Résumé du poste
A leading virtual service platform is seeking a Remote Community Moderator for a major gaming client. This role involves providing email and chat support, moderating community channels like Discord and Facebook, and engaging with players by resolving their issues. Candidates must be fluent in English and French, have strong problem-solving skills, and show empathy in customer interactions. Previous experience on social platforms will be beneficial. This opportunity offers flexibility and the chance to work from home.
Prestations
Qualifications
- Must have fluency in English and French for effective communication.
- Ability to manage community engagement and adhere to moderation guidelines.
- Strong problem-solving skills and the ability to work under pressure.
Responsabilités
- Provide email and chat support for gaming clients.
- Engage with players while understanding their issues and finding solutions.
- Moderate community channels and ensure timely responses.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.