Onboarding Specialist

Material Bank; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading material marketplace company based in the UK is seeking an Onboarding Specialist to lead the onboarding process for new Brand Partners. This role is collaborative and demands strong organizational and communication skills. Ideal candidates will have 3-5 years of experience in similar roles, be detail-oriented, and possess a tech-savvy mindset. The position offers a vibrant work environment focused on building relationships and improving partner success. Competitive compensation and benefits apply.

Qualifications

• 3-5 years of experience in onboarding, project management, account coordination, or similar.
• Excellent verbal and written communication skills in English.
• Strong client-focused mindset with relationship-building skills.

Responsibilities

• Lead the onboarding process for new Brand Partners.
• Serve as the primary contact for Brand Partners.
• Coordinate the setup of Brand Partner product pages.

Skills

Organizational skills

Communication skills

Detail-oriented

Proactive problem-solving

Tech-savvy

Tools

Excel

Job description

Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Learn more about us at www.materialbank.com or see below.

Material Bank is seeking a highly organized and detail oriented Onboarding Specialist who will serve as one of the first points of contact for new Brand Partners and play a critical role in shaping their success on the platform. You will lead partners through a seamless onboarding experience, ensuring they are set up for long term engagement and impact within the most innovative company in the Design and Architecture industry.

This position is fast paced and highly collaborative, requiring strong communication skills, a tech savvy mindset, and the ability to manage multiple priorities. Candidates who excel at taking initiative, solving problems, and driving meaningful partner outcomes will thrive in this role.

What You’ll Do

• Lead the onboarding process for new Brand Partners, ensuring a smooth and successful integration onto the Material Bank platform
• Serve as the primary point of contact between Brand Partners and internal teams throughout the onboarding lifecycle
• Coordinate and support the setup of Brand Partner product pages, catalog structure, and initial data requirements
• Manage catalog-related updates, ensuring product data is accurate, complete, and aligned with internal standards
• Handle ticketing for onboarding and catalog updates, ensuring all requests are documented, prioritized, and resolved
• Conduct quality assurance checks to validate data accuracy before go-live
• Execute simple PIM (Product Information Management) functions to support catalog readiness
• Educate Brand Partners on platform processes and collaborate with them to implement new catalog or workflow improvements
• Provide ongoing support to the team after go-live, including addressing catalog updates, follow-up ticket requests, and helping maintain long-term data quality

What You’ll Bring

• 3-5 years of experience in onboarding, project management, account coordination, or a similar role
• Excellent verbal and written communication skills, with English required
• Additional European languages are a strong plus, especially Italian, Spanish, French and/or German
• Familiarity with Excel functions and comfort working with structured product data
• High attention to detail and strong organizational skills
• A client-focused mindset and the ability to build strong working relationships
• Tech-savvy with the ability to quickly learn workflows, tools, and systems
• A proactive, hands-on approach with the ability to manage multiple projects simultaneously

About Material Bank

Material Bank is the world’s largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.

Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients).

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.

Connect with us and discover your career at Material Bank.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.