Remote Gaming Community Moderator (EN/FR)

Arise Virtual Solutions; Remote; GBP 20,000 - 30,000; Part time

Job summary

A leading virtual service platform is seeking a Remote Community Moderator for a major gaming client. This role involves providing email and chat support, moderating community channels like Discord and Facebook, and engaging with players by resolving their issues. Candidates must be fluent in English and French, have strong problem-solving skills, and show empathy in customer interactions. Previous experience on social platforms will be beneficial. This opportunity offers flexibility and the chance to work from home.

Benefits

Work from home flexibility

Opportunity to run your own customer support business

Qualifications

• Must have fluency in English and French for effective communication.
• Ability to manage community engagement and adhere to moderation guidelines.
• Strong problem-solving skills and the ability to work under pressure.

Responsibilities

• Provide email and chat support for gaming clients.
• Engage with players while understanding their issues and finding solutions.
• Moderate community channels and ensure timely responses.

Skills

Proficiency in English

Proficiency in French

Understanding of game-specific terminology

Excellent problem-solving skills

Patience and empathy

Excellent written communication skills

Strong experience on community platforms

Job description

A leading virtual service platform is seeking a Remote Community Moderator for a major gaming client. This role involves providing email and chat support, moderating community channels like Discord and Facebook, and engaging with players by resolving their issues. Candidates must be fluent in English and French, have strong problem-solving skills, and show empathy in customer interactions. Previous experience on social platforms will be beneficial. This opportunity offers flexibility and the chance to work from home.