Fintech jobs in United Kingdom

We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions.

This role fills a key capability gap: embedding service design thinking within product delivery. The successful candidate will connect customer journeys to execution, ensuring the rewards experience feels coherent, valuable, and intentional from onboarding through to long-term engagement.

While acquisition is performing strongly, this role is squarely focused on reducing early churn and increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem.

Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products.

You’ll work closely with the Head of Product and cross-functional teams across engineering, design, data, marketing, and commercial partnerships. Your core responsibility will be to own and optimise the in-app rewards journey, ensuring it aligns with customer needs, business goals, and delivery realities.

You’ll take a holistic view of the customer lifecycle—connecting touchpoints, identifying friction, and ensuring rewards, perks, and incentives feel relevant, timely, and easy to understand throughout a customer’s relationship with the product.

• Own and evolve the rewards, perks, and cash-incentives roadmap, aligned to customer lifecycle stages
• Design and optimise end-to-end customer journeys, ensuring rewards experiences feel joined-up and purposeful
• Improve clarity, relevance, and usability of reward features to drive engagement and retention
• Analyse customer behaviour, reward usage, and drop-off points to identify opportunities to reduce churn
• Collaborate with UX/UI, engineering, marketing, data, and commercial teams to deliver a cohesive service experience
• Apply service design thinking to connect customer needs, product decisions, and delivery outcomes
• Gather insights through research, testing, and feedback to continuously refine the rewards proposition
• Support the expansion and optimisation of the perks and partnerships ecosystem
• Communicate product vision, performance insights, and recommendations clearly to stakeholders

• Experience as a Product Manager, Product Owner, or Service Designer in a digital, customer-centric environment
• Strong capability in end-to-end journey mapping and customer lifecycle thinking
• Experience with loyalty, rewards, incentives, or value-driven digital products is highly desirable
• Understanding of customer engagement, retention strategies, and churn reduction
• Comfortable using data and insights to inform product and journey decisions
• Strong stakeholder management and cross-functional collaboration skills
• Experience in financial services, fintech, e-commerce, or subscription-based products is a plus

• Play a pivotal role in shaping a rewards proposition that directly impacts customer loyalty
• Help embed service design capability within product delivery
• Work in a collaborative, forward-thinking digital environment
• Competitive salary and benefits package
• Opportunity to deliver visible, meaningful customer impact

Benefits:

• Hybrid Working
• Birthday off
• Training and Development Budget