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Field Engineer
Job summary
A technology services provider in the Manchester Area is looking for a Field Engineer to assist in delivering services at customer sites, primarily surgeries. The role involves installing and setting up hardware, including cabling and VoIP systems, alongside customer support and troubleshooting. Ideal candidates will possess strong communication skills and a passion for customer service. Benefits include a generous holiday allowance, professional development support, and various employee perks.
Benefits
Qualifications
- In-depth knowledge of installation of new cabling and enhancing existing data cabling infrastructures.
- Ability to work independently and as part of a team.
- Full clean UK drivers license required.
Responsibilities
- Installation of new CAT5e cabling and enhancing existing data cabling infrastructure.
- Conduct site surveys in surgery environments and provide detailed reports.
- On-site customer support and training during installations.
Skills
Salary: £31,000
Location: Manchester Area
The principal role of the Field Engineer is to be responsible for assisting in the smooth delivery of Surgery Connect and other services to the customers sites (mainly surgeries) around the country. This will include, but is not limited to, installing and setting up hardware. Installing structured cabling, fault finding and assisting surgery staff in setting up PC’s etc.
Key Tasks
- Installation of new CAT5e cabling and enhancing existing data cabling infrastructure
- To conduct site surveys in surgery environments and provide detailed reports with your findings
- Installation of VoIP phones/switches/routers as well as WIFI systems within a surgery environment
- On site customer support, to give demonstrations and ad hoc training at “Go-Lives” and Install
- Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution
- To ensure customer satisfaction at the highest level
- Comply with the company’s Health & Safety, Data Protection, Information Security, PCI & DSP policies and procedures
Skills and Competencies Required
- Ability to complete work to a high standard whilst following Health & Safety regulations.
- In depth knowledge of the installation of new cabling and enhancing existing data cabling infrastructures and VOIP/WIFI systems within a surgery or commercial environment.
- Able to work independently, and as part of a team.
- Strong communication skills and a passion for customer service.
- Ability to work under pressure and multitask.
- Excellent time management skills.
- High attention to detail and problem solving skills.
- Full clean UK drivers license.
- DBS check is required
Benefits:
- 25 Days Holiday plus an additional day for your birthday/equivalent
- Cycle to Work Scheme
- Winter Flu Jabs
- Free On-Site Parking
- Learning and development budget with Professional Qualification Support
- £1,000 employee referral bonus
- Social benefits (paid social events)
- Buy Holiday Scheme
- Employee Assistance Program
- Discount on Health Insurance
- Annual Salary Review
- Enhanced Company Sick Pay
- Monthly pizza in the office (Hybrid employees) / coffee voucher (Remote employees)
- SCG mobile benefit
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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