Customer Support jobs in United Kingdom

Saab Australia invites Expressions of Interest from suitably qualified and motivated engineers for the role of Naval Combat Systems Engineer. This role supports the development, integration, and sustainment of mission-critical Combat Systems across the full systems engineering lifecycle, with a focus on the Saab Combat Management System (CMS), associated Support Systems, and Combat System integration activities.

The Naval Combat Systems Engineer will work within a multidisciplinary engineering team to develop and support systems engineering assets across the full lifecycle.

The role involves close engagement with customers and end-users, ensuring Combat System requirements, design, integration, testing, and validation activities meet contractual obligations, operational needs, and defence standards.

We work in a fast-paced, demanding, challenging as well as time sensitive environment; we’re diverse, global, resilient, adaptable and agile, therefore the ability to solve problems is critical.

Along with satisfaction & rewards that comes with working for a global defence company, you can expect a generous salary, a range of outstanding benefits & an inclusive working environment.

This position also offers Flexible working options and a 9 Day Fortnight.

As the Combat Systems Engineer, you will:

Combat Systems Engineering & Lifecycle Support

• Elicit, analyse, and clarify Combat System requirements directly with customers and end-users.
• Develop and maintain requirements documentation and traceability matrices aligned to customer priorities and defence standards.
• Contribute to system architecture, integration, and design activities for complex, software-intensive systems.
• Specify, manage, and control changes to Combat System engineering baselines in accordance with defence change control processes.

Design Reviews, Testing & Validation

• Participate in and support Combat System design reviews (SRR, PDR, CDR), providing clear technical input and addressing integration and interoperability considerations.
• Coordinate and support customer-observed testing activities, including functional, integration, and system-level testing.
• Validate Combat Systems against agreed operational requirements and performance criteria.
• Prepare validation reports and customer-facing technical documentation in line with project deliverables.

Stakeholder Engagement & Collaboration

• Work closely with Project Engineering, Project Management, and customer stakeholders to define scope, resolve technical issues, and mitigate risks.
• Support technical working groups, demonstrations, and reviews with internal and external stakeholders.
• Collaborate with customers to develop technical solutions that maintain Combat System operational effectiveness throughout the system lifecycle.

Governance & Compliance

• Ensure compliance with Saab policies, engineering standards, safety regulations, and relevant legislation.
• Work in accordance with the Saab Code of Conduct and company values of Trust, Drive, and Expertise.

• Up to 4 years’ experience in an engineering role.
• Practitioner-level experience in one or more Systems Engineering disciplines, including:
  • Requirements Management
  • System Architecture
  • Systems Integration
  • Verification and Validation
• Sound understanding of systems engineering principles and lifecycle practices.
• Strong analytical, problem-solving, and documentation skills.
• Effective written and verbal communication skills, with the ability to convey technical information clearly.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Experience in complex systems, particularly defence or naval combat systems.
• Familiarity with ASDEFCON-based systems engineering practices.
• Experience with systems engineering tools such as DOORS and Cameo Systems Modeler.
• Exposure to systems development and sustainment engineering lifecycles.

Personal Attributes

You will bring:

• Excellent communication skills, capable of conveying complex technical information to diverse audiences
• Confidence operating in complex, high-stake stakeholder environments
• A collaborative, accountable and values-driven leadership style
• Alignment with Saab values of Trust, Drive and Expertise

Qualifications & Professional Memberships

• Tertiary qualification (Bachelor’s degree) in a relevant discipline such as Electrical Engineering, Computer Science, Systems Engineering, or a related field.

As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an NV1 clearance.

Saab Australia is a defence, security and cyber solutions provider, specialising in the development and integration of major defence and security systems. For over 30 years in Australia, we have built a reputation for delivering complex systems integration projects that provide proven and advanced capabilities to keep us ahead of today’s challenges.

From combat, communications, security and underwater systems to mixed reality, cyber security and deployable health solutions, our extensive portfolio of products and services provide high-technology solutions for defence forces and civil industries across the globe.

Apply today to join our crew and deliver solutions with purpose.

We employ over 1000 Australians and are committed to fostering a culture of excellence and enriching the employee experience.

By joining Saab, you’ll be a part of a collaborative and supportive organisation, where your professional growth and work-life balance are emphasised. You’ll work within an innovative and vibrant workplace, while having the opportunity to develop a long-term, fulfilling career.

As a valued team member of Saab Australia, you’ll access a variety of perks and benefits to support you and your family including:

• 6 weeks paid leave each year
• 14% Superannuation
• Free Income Protection Insurance
• Flexible working options
• Access to the Saab shares matching scheme
• Access to MySaab; our online store offering everything from cash back at hundreds of stores to discounts from exclusive partners

For further information about a career at Saab, visit the page adjacent:

Click ‘Apply’ to submit your CV and cover letter in support of your application. Kindly observe that this is an ongoing recruitment process and in exceptional circumstances, the position might be filled before the closing date of the advertisement. We encourage applications as early as possible to avoid disappointment.

By submitting an application to Saab, you consent to undertaking workforce screening activities including, but not limited to: reference checks, Australian Federal Police check, verification of working rights and qualifications, sanctions screening and a pre-employment medical declaration.

Saab Australia is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islanders to apply. We also welcome applications from individuals with culturally diverse backgrounds.

Saab Australia is a nationally recognised Veteran Employer of Choice and welcomes the interest of ex-service members, veterans and their families

Regardless of whether you value cutting edge technology, creativity or an innovative environment, everyone at Saab contributes to keeping people and society safe.