Sales Support Coordinator - Journals

Taylor and Francis; Farnborough; On-site; GBP 25,000 - 27,000; Full time

Job summary

A global publishing company is looking for a Warranty Coordinator for a fixed-term contract of 6 months in Farnborough. The role involves daily communication with Sales Managers, handling customer correspondence, and producing reports related to titles and pricing. Candidates should be adept at using internal systems to address customer queries effectively. This position offers a chance to contribute significantly to customer service efforts within the organization.

Benefits

Excellent work/life balance

25 days annual leave

Employee development opportunities

Paid volunteering days

Birthday leave

Qualifications

• Daily communication skills with a variety of stakeholders.
• Ability to handle customer correspondence and requests efficiently.
• Proficiency in generating reports and managing data.

Responsibilities

• Handle customer communication through various channels.
• Produce detailed reports on titles and pricing.
• Utilize internal systems to resolve customer queries.

Job description

Warranty Coordinator (Fixed term contract 6 months) – Farnborough

• Daily communication with Sales Managers, Customer Services Team, customers and other departments as needed.
• Handling customer correspondence, quotations, orders, access issues and other requests via email and telephone.
• Producing reports relating to titles and price information for customers, subscription agents and Sales Managers.
• Using internal systems and databases to investigate and answer customer queries regarding subscriptions and Open Access, running quotes, preparing invoices and compiling details on Journal Collection title lists and prices.

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Benefits & Working Model

• An excellent work/life balance with a fantastic, flexible working culture.
• 25 days annual leave.
• 3 additional discretionary days leave for Christmas.
• 4 paid volunteering days annually.
• Additional day off for your birthday each year.
• Seasonal social and charitable events.
• Excellent training and development opportunities.

Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit based factor. If you have a disability or face another barrier, you may request an adjustment to assist your participation in the hiring process and/or the advertised position. Please contact your Talent Acquisition Partner for confidential support.