Workplace Operations Engineer

Centerprise International; Basingstoke; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology firm is seeking a Workplace Operations Engineer to deliver exceptional technical support to its Managed Service customers. This role requires strong communication and problem-solving skills, along with experience in systems management and public cloud solutions. The successful candidate will work in a hybrid environment with responsibilities including technical troubleshooting and supporting service delivery. Attractive benefits, including CSR volunteer days and private medical insurance, are provided.

Benefits

Company supported CSR Volunteer Day

Pension scheme

Electric Vehicle salary sacrifice scheme

Private Medical Insurance

Hybrid working arrangement

Out of town offices with free parking

Qualifications

• Experience with OS Deployment and Enterprise MDM (M365 Admin or Active Directory).
• Ability to troubleshoot and resolve hardware and software issues.
• Experience in server technologies and Microsoft Windows Server 2012/2016.

Responsibilities

• Deliver outstanding 2nd / 3rd line technical support.
• React to customer requirements for implementation or changes.
• Take ownership of service-impacting issues.

Skills

End User Device/OS Systems Management

Public Cloud Solutions (Azure or AWS)

Virtualisation (VMware or Hyper-V)

Job description

Overview

As a Workplace Operations Engineer you will be responsible for delivering customer-focused technical support to Centerprise's Managed Service customers. This requires an individual with good communication, problem-solving skills, and crucially – the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The successful candidate will be working with and therefore requires management and implementation experience of Market leading Backup and recovery solutions and Microsoft Intune and AutoPilot.

Responsibilities

• Delivering outstanding 2nd / 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request
• Troubleshoot and resolve hardware and software issues
• Forming part of the support delivery team, reacting to customer requirements for implementation or changes
• Taking ownership of service-impacting issues for a customer's estate, and resolving the issue effectively whilst keeping the customer updated
• Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes
• Maintain and update IT documentation
• While this is primarily an operational support role there is some opportunity to get involved in project / implementation work
• Working hours fall within the hours of 0700 to 1800 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working, and the Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on-call rota for remote out of hours technical support which you would be a part of.

Essential Qualifications

• End User Device/OS Systems Management, OS Deployment and Enterprise MDM (M365 Admin or Active Directory and Domain Management)
• Public Cloud Solutions: Azure or AWS solution design, implementation, and migration
• Server Technologies: Virtualisation, particularly VMware or Hyper‑V, Microsoft Windows Server 2012 / 2016

Desirable Qualifications

• Intune or equivalent MDM solutions
• ITIL v3/v4 Training and/or mentoring junior engineers
• Network Technologies: LAN/WLAN/WAN
• UC Technologies: IP voice, Collaboration
• Database systems: Microsoft SQL Server
• Communication – Open communication, drive for results, problem solving

Benefits

• Company supported CSR Volunteer Day – 2 days for personal wellbeing
• Pension – including option to join Salary Sacrifice/Exchange for Pension scheme (SXP), subject to eligibility criteria
• Electric Vehicle salary sacrifice scheme, subject to eligibility criteria
• Death in Service – up to 4 basic salary
• Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme
• Salary sacrifice charity donation scheme
• Ci Christmas Savings Club
• Ci Lottery
• Out of town offices with free parking
• Hybrid working arrangement – Mon & Fri optional WFH days