Customer Support jobs in United Kingdom

100% Remote Working

We are seeking a highly skilled Private Client Manager to take responsibility for loss adjusting of Major Loss, Private Client, and other complex claims, while overseeing the quality of claims delivery for private client insurers and their customers on a UK-wide basis. You’ll also support the Business Development Team in achieving growth in this area.

• Handle claims in line with company requirements, meeting the demanding service standards of Major & Complex Loss (MCL) HNW clients.
• Oversee all claims involving mid-high net worth customers and those requiring additional customer support, taking ownership where necessary.
• Mentor adjusters to ensure an “added value” approach to Private Client claims, supporting new recruits in understanding the MCL philosophy.
• Build relationships with existing Private Client Insurers, acting as a point of contact for escalations.
• Collaborate with Business Development and Growth teams to add new mid-high net worth clients to the portfolio.
• Ensure key performance indicators are achieved and maintained.
• Progress and control all cases efficiently.
• Apply company systems and procedures effectively.
• Deliver technical accuracy to the highest standard.

• Previous experience within a similar role.
• Progress towards, or completion of, ACILA, FCILA or equivalent professional qualifications preferred.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced and evolving environment.
• Dependability and persistence are essential.
• Proven track record in general property adjusting and high net worth cases.
• Experience handling major losses is desirable.
• Flexible and adaptable to shifting priorities.
• Resilient under pressure in a demanding environment.
• Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Ongoing learning and development opportunities
• Foundation and charity funding support
• Pennies to Heaven scheme
• Employee resource groups
• Volunteering programme
• Pension (5% employee / 5% employer contribution)
• High Street discounts and financial wellbeing hub
• Cycle to Work scheme
• Lease car salary sacrifice
• Incentive plan

• Wellbeing centre: move, munch, money & mind focus
• Discounts with 100s of UK retailers
• Employee Assistance Programme (24/7 confidential helpline)
• 25 days holiday (increasing with length of service)
• Flexible working options: hybrid, remote, or collaborative office space
• Dress for your day policy
• Inclusive employment policies (e.g. menopause, fostering friendly, fertility, sabbatical, baby loss and miscarriage support)

For extra information please contact Glen Parker on 07535 748 255

Major Loss Technical Claims Manager (...