Client Service Analyst (Japanese/English)

Bybit; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial technology company is looking for a customer support specialist to deliver high-quality support via live chat and email. The ideal candidate will possess strong communication skills in both English and Japanese, with prior trading experience preferred. This role requires team collaboration and a focus on customer satisfaction, along with a willingness to work shifts including weekends and public holidays.

Qualifications

• Diploma or above in any field, preferably Math/Economics/Finance/Statistics/Investment.
• Relevant customer support experience.
• Prior trading experience would be preferred.
• Proficient in English and Japanese, other Slavic languages advantageous.

Responsibilities

• Deliver high-quality customer support via live chat and email.
• Maintain knowledge of the company's platform and financial market.
• Manage and resolve customer inquiries and complaints.

Skills

Customer support

Communication in English

Communication in Japanese

Statistical analysis

Team collaboration

Education

Diploma or above

Job description

Responsibilities

• Deliver high-quality customer support via live chat and email channels;
• Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
• Understand customer needs and funnel valuable feedback to management;
• Actively identify and implement strategies to boost team productivity and service quality.

Requirements

• Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus;
• Relevant CS experience;
• Prior trading experience would be preferred;
• Proficient in oral and written communication in English and Japanese is a must, to effectively engage with clients who speak either language; Proficiency in other slavic languages will be advantageous;
• Confident in handling numbers and statistics;
• A strong inclination for the technology sector and a focus on personal and career development;
• Team player who is committed, self-driven, and responsive to client requests;
• Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays.