Early Arrears Support Specialist

Stellar Select Limited; Warrington, Enfield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic financial institution in Warrington is seeking a Financial Support Officer to manage early arrears and provide exceptional customer support. The ideal candidate will possess banking experience and strong communication skills. Benefits include a generous holiday allowance and comprehensive health support. This role offers a chance to join an innovative bank with a commitment to equality and inclusion.

Benefits

Generous holiday allowance

Private medical insurance

Cycle2work Scheme

Qualifications

• Ability to set priorities and work productively and independently.
• Receptive to change and an agent for change.
• Understanding of and expertise in Treating Customers Fairly.

Responsibilities

• Play a key role in maintaining best-in-class customer service.
• Own the early arrears contact strategy and manage interactions.
• Update system records accurately and identify customer vulnerabilities.

Skills

Experience in banking/financial services

Strong interpersonal and communication skills

Team player, flexible and adaptable

Job description

A dynamic financial institution in Warrington is seeking a Financial Support Officer to manage early arrears and provide exceptional customer support. The ideal candidate will possess banking experience and strong communication skills. Benefits include a generous holiday allowance and comprehensive health support. This role offers a chance to join an innovative bank with a commitment to equality and inclusion.